Thin-File and Unbanked Customer Onboarding

Our solutions provide intelligent and alternative ways of verifying customers and assessing their credit risks. This includes solutions particularly designed to enable smooth onboarding processes for thin-file and unbanked customers, including customers new to banking and those without a credit history.

Onboarding customers software | GBG

Whether your customers are fresh graduates opening their first bank account, or from an emerging market and looking for digital-first financial products, our customer onboarding solutions help address the challenges of assessing thin-file and unbanked customer segments.

Trusted by over 20,000 companies

Bloom & Wild white logo
Barclays white logo
Vodafone white logo
Just Eat white logo
William Hill white logo

Awards & Recognition

Chartis RiskTech Quadrant 2020 - AML Solutions

Recognised as Category Leader for AML Solutions

Chartis RiskTech Quadrant 2020 - KYC Solutions

Recognised as Category Leader for KYC Solutions

Chartis RiskTech Quadrant 2021 - Enterprise Fraud Solutions

Recognised as Category Leader for Enterprise Fraud Solutions

Reach more customers

Grow your business in new markets with new customers, who may have limited traditional documentation or banking history.

Easier onboarding processes

Our alternative assessment processes happen in the background to ensure the customer onboarding experience is not interrupted, and genuine customers are onboarded quickly.

Protecting players icon

Get a fuller view of your customers

Leverage advanced risk assessment capabilities and alternative intelligence to complement or supplement limited identity information, strengthening the overall risk assessment and delivering better assurance.

Identity Document Verification

Frictionless document authentication

Keep your business safe by verifying your customers against their identity document at the point of onboarding without impacting customer experience.

Application Fraud Management

Advanced customer assessment with Intelligence Center

Confirm customer's identity or assess credit risk by leveraging advanced capabilities and data intelligence, such as their email, phone usage patterns and social media footprint. 

Application fraud prevention software | GBG

Why choose GBG

We understand that every customer is unique and matters to your business. Our thin-file and unbanked customer onboarding solutions are configurable to help your business reach and service as many genuine customers as possible, no matter their location or stage in life. Our solutions include automated application reviews, digital credit scoring, email and phone risk assessments, and IP risk assessments, to provide alternative methods for assessing your customers’ validity and risk, enabling you to confidently grow your business.

Expert insights and customer stories

Get in touch to find out more about how your business could benefit from our thin-file and unbanked customer onboarding solutions.