Environmental, Social and Governance

Our ESG Strategy – Environment, Everyone & Ethics – reinforces our commitment to embed a sustainable and ethical approach in everything we do. It represents what makes us unique and gives us the framework to drive action on the most impactful and important areas.

Our ESG Strategy demonstrates our continued focus on driving improvements across our operations and the solutions we offer. The Environment, Everyone & Ethics pillars provide us with a stakeholder-driven framework to measure, communicate and enhance our impact.
Natalie Gammon, Chair of the ESG Committee
Natalie Gammon

Our purpose is to build trust in a digital world

We want to be the partner of choice for businesses who want to interact with their customers safely, securely and sustainably. We embody this through the benefits our solutions have, our operations and the way we interact with our partners and team members. We are proud to continue our support for the United Nations Sustainable Development Goals (SDG’s) and have aligned our strategy with the areas we can influence the most.






Reducing and improving our impact on the planet.

Ensuring that our team has the support and resources they need to grow their skills, build diverse teams and protect our environment and society.

Having clear oversight and responsibilities for transparent ESG reporting and effective ESG risk management.

UN SDGs supported


To achieve our Group strategic priorities without impact the planet for future generations.

To have a diverse team of the best and most engaged global team members in the industry.

To have the principles, people and policies in place to have a sustainable and ethical approach to everything we do.


  • Net zero by 2045
  • Reduce our Scope 1 and 2 emissions by 42% in 10 years
  • Run two climate-related scenarios and disclose in our FY24 Annual Report
  • Exceed 40% female representation by 2026 (global workforce and senior leaders)
  • Continually increase participation in our voluntary diversity data collection
  • Put the ethical use of data at the heart of everything we do
  • Incorporate the role our industry plays in building a better world in our thought leadership

Overview of our ESG activities


'AA' rating in the MSCI ESG Ratings assessment*

Assessed to be at 'Low Risk' of experiencing material financial impacts from ESG factors by Sustainalytics

Winner of the 2023 Gallup Exceptional Workplace Award

We maintained ISO 27001 certification

of team members recommend GBG as a 'great place to work'

*correct as of 16 June, 2023

To find out more about our contribution to the SDGs, ESG targets and wider ESG activities, download the ESG Statement from our FY23 Annual Report.