APAC
Global
Our APAC offices
Beijing
1714, No. 4 Bldg, Guotoucaifu Plaza, No. 9 Guangan Road, Fengtai District, Beijing, China, 100055
Jakarta
Union Space, Satrio Tower 16th floor Jl. Prof. Dr. Satrio Kav. 1-4 Blok C4, Jakarta Selatan Indonesia
Kuala Lumpur
Level 3A, Wisma Miramas No. 1, Jalan 2/109E, Taman Desa, Jalan Klang Lama, 58100 Kuala Lumpur, Malaysia
T: (+60) 3 2712 3200
F: (+60) 3 2712 3201
E: contact@gbgplc.com
Melbourne
Level 4/360 Collins St, Melbourne, Victoria 3000, Australia
Shanghai
Room 327, Apollo Building, 1440 Yan An (M) Road, Shanghai, 200040, China
T: (+86) 21 6133 1811
F: (+86) 21 6133 1886
E: contact@gbgplc.com
Helpdesk - customer support
GBG Activate
Check credit applications and instantly find out who’s high-value and who’s high-risk
Harmony RightAddress
Dedicated helpdesk contact details for Harmony RightAddress
T: Aus: 1800 236 096, NZ: 0800 367 674
E: support@mastersoftgroup.com
GBG ID3global
Customers sign up online from all over the world. They need to be identified and on-boarded fast
T: 0844 888 1136 *calls cost 5p per minute plus your telephone company’s network access charge
E: ID3globalhelp@gb.co.uk
GBG IDscan (Enterprise)
Streamline the recognition of ID documents to speed up your customer on-boarding process. Quickly assess if a document is likely to be used to commit fraud.
T: 0844 888 1136 *calls cost 5p per minute plus your telephone company’s network access charge
E: helpdesk@gbgplc.com
GBG IDscan Scannet
Dedicated helpdesk number for our Scannet product
GBG Instinct
Checks new customer information against all kinds of reference data and get answers – fast
GBG Orchestration
Detailed below are the dedicated helpdesk contact details for this product
GBG Predator
Helping fight fraud by constantly watching customer transactions and alerting you when things look suspicious
GBG Process Manager
Helps screen your customers and their activity through one system with GBG solutions as well as your own apps and data
GBG Status Page
Please visit our status page to keep up to date with any maintenance or incidents, and to subscribe to updates.
I’m an individual and have a question about my data
We currently receive enquiries from individuals that our customers have been interacting with, so we thought it would be helpful to expand on the role we play, and whether we'll be able to manage your request for information.
General contact
General enquiries
If your enquiry does not relate to Finance or the Media team, please kindly use the number stated below.
Request a callback
Give us a call, or get in touch using the form below.
