Verification solutions to match the brand

UBank is an Australian direct bank, that operates as a division of National Australia Bank (NAB). It was established in 2008, and provides savings products and home loans over the Internet and telephone.

UBank operates under NAB’s banking license and uses its balance sheet, risk management and technology infrastructure. UBank also participates in the Australian government’s deposit guarantee scheme.

UBank believes that happiness is more important than money. That satisfaction can come from less, not just more. So they’ve removed the unnecessary extras. Their aim is to be just the bank you need, plain and simple. Their focus has been taking care of their customers and community with knowledgeable, honest support and convenient, easy-to-use banking products.

The challenge

When UBank started, they offered an innovative ‘online’ philosophy to enable more competitive banking.

This meant no physical branches and customers were serviced exclusively using digital channels – even using Skype to communicate with customers and provide 24×7 call centres.

Without a branch network but strong growth, UBank’s back office was inundated with new account applications and copies of identity (ID) documents for checking against ID requirements.

They were in need of an online system aligned with their company strategy.