Bridging the Gap Between Identity Verification Expectations and Customer Experience

A strong set of digital identity verification tools is critical for businesses to fulfil their digital transformation priority of growing their customer base.

This IDC InfoBrief takes a deeper look at how biometric technology can help alleviate identity verification concerns for Australian businesses and end users while facilitating growing digitalisation.


Key Findings

87% of banks see scalability to support digital growth as the key driver for adopting biometric verification today.

3 in 4 Australians prefer using facial biometrics for verification of identity.

57% of fintechs view limited data sources as a key gap in current digital identity solutions.

Overcoming the challenges of growing digitalisation

Biometrics is a complex but robust technology that requires due diligence and intelligent application to ensure its implementation is both sustainable and successful.

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