InfoBrief
Bridging the Gap Between Identity Verification Expectations and Customer Experience
A strong set of digital identity verification tools is critical for businesses to fulfil their digital transformation priority of growing their customer base.
This IDC InfoBrief takes a deeper look at how biometric technology can help alleviate identity verification concerns for Australian businesses and end users while facilitating growing digitalisation.
Key Findings
87% of banks see scalability to support digital growth as the key driver for adopting biometric verification today.
3 in 4 Australians prefer using facial biometrics for verification of identity.
57% of fintechs view limited data sources as a key gap in current digital identity solutions.
Overcoming the challenges of growing digitalisation
Biometrics is a complex but robust technology that requires due diligence and intelligent application to ensure its implementation is both sustainable and successful.