You said, we did
We conduct various customer satisfaction surveys to identify improvements that matter most to you. This page is dedicated to informing you about the actions and improvements we’ve made on the back of customer feedback, and any associated product updates.
If you would like to give feedback, please use 'submit feedback' feature below.
Our customers asked for:
Flexibility to choose what scan features they want to enable.
We enabled:
The flexibility for customers to disable OCR/smart capture in greenID scan. This allows customers to test different onboarding journey’s to determine what suits their user workflow.
Our customers asked for:
Streamlined biometric journey to improve conversion.
We delivered:
An intuitive biometric onboarding journey. The new design enhances customer experience, reduces friction, and improves conversion rates. Existing customers will be able to access the new design without any technical or customer impact.
Our customers asked for:
An improved process for updating and managing user access.
We enabled:
The ability for customers to manage their own user access on Cloudcheck Direct. This puts the customer in control of their user access removing the need to request changes from GBG. Now customers can easily:
• Enable Two-Factor Authentication (2FA)
• Add and remove users
• Adjust user permissions
Our customers asked for:
Automated Ongoing Monitoring
We delivered:
Cloudcheck Watchlist Monitoring, an automated PEP and sanction monitoring service that complements our Watchlist Screening product. With configurable daily alerts linked directly to data outcomes, customers can quickly identify changes in an individual's risk profile while meeting OCDD obligations.