You said, we did
We conduct various customer satisfaction surveys to identify improvements that matter most to you. This page is dedicated to informing you about the actions and improvements we’ve made on the back of customer feedback, and any associated product updates.
If you would like to give feedback, please use 'submit feedback' feature below.
Our customers asked for:
Automated Ongoing Monitoring
We delivered:
Cloudcheck Watchlist Monitoring, an automated PEP and sanction monitoring service that complements our Watchlist Screening product. With configurable daily alerts linked directly to data outcomes, customers can quickly identify changes in an individual's risk profile while meeting OCDD obligations.
Our customers asked for:
Flexible delivery locations
We delivered:
Parcel Locker Plus, is a new address validation data set that allows businesses to provide an alternate parcel pick-up location for their buyers. Consumers can choose from over 5000 safe, secure, 24/7 accessible Australia Post locations across the country to collect their package. Parcel lockers reduce the volume and cost of lost or stolen packages, extend serviceable markets into remote areas, and give consumers flexibility.
Our customers asked for:
Automated ongoing monitoring
We delivered:
Comprehensive Watchlist Monitoring, is greenID automated PEP and sanction monitoring service. With the ability to configured risk ratings, rules and list, Comprehensive Watchlist Screening allows customers to control the level of risk they want to apply to PEP and sanction monitoring.
Our customers asked for:
The ability to detect fraud at onboarding
We delivered:
GBG Trust: Alert, an innovative new product that detects fraud at onboarding in real time. Using AI and advanced analytics to derive data from millions of identity verifications, GBG Trust: Alert uses highly predictive rules to detect money mulling and identity takeover. With explainable rules and the ability to stop an individual onboarding, GBG Trust: Alert has already helped many customers stop fraudsters before they impact their business.