Customer onboarding and identity verification
There are two options to reset your admin panel password:
1. Use the 'forgot password' option at the log in screen.
2. Contact a Super Admin user in the admin panel, as they are able to reset passwords for all users.
If a user matched the watchlist, you will need to do further due diligence outside of greenID. The person will still able to complete the verification even he/she is showing on the watchlist.
Manual Verification option is when you verified the person outside of greenID - so you can override the overall outcome if you cannot verify the person using greenID.
Yes, via BlackList option. Blacklist checking allows customers to check individuals against a customised list of individuals they wish to stop from becoming automatically verified. If it is not enabled, then please contact your Account Manager.