You may have seen recent speculation in the media around the possibility of power outages taking place in the UK this winter. We understand this may be a concern for our customers.  

We want to assure you that the GBG Technology Team has extremely robust and stress-tested contingency plans in place, both operationally and within our platforms, to ensure our solutions can continue running with minimal disruption for our customers in the event of a power outage.  

For your information, here are the details of how our services will continue running, should a power outage affect the UK:  

 GBG’s internal infrastructure: 

• Our onsite generator in Chester, Cheshire, will automatically provide power to our critical internal infrastructure, resulting in minimal disruption
• We have access to continuous support for refuelling the onsite generator should the outage last for an extended period of time
• Our onsite generator is thoroughly tested annually 

Loqate 

• The Loqate platform is predominantly deployed to the public cloud with built in failover and multi-region and zone setup, so can tolerate power disruption without interruption
• Any loss of power to GBG infrastructure can be tolerated with minimal disruption due to automatic backup generator, as above
• Our third-party data centre provides power provision for multiple days in case of mains loss 

Identity 

• The Identity platform is predominantly deployed to the public cloud with built in failover and multi-region and zone setup, so can tolerate power disruption without interruption
• Any loss of power to GBG infrastructure can be tolerated with minimal disruption, due to backup generator, as above
• Our third-party data centre provides power provision for multiple days in case of mains loss

 Documents and Biometrics 

• Documents and Biometrics production platforms are entirely deployed to the public cloud with built in failover and multi-region and zone setup, so can tolerate power disruption without interruption