Sesame Network has launched an exclusive new integration with Mortgage Brain’s CRM system The Key, and GBG, the experts in digital identity, which enables advisers to undertake seamless electronic identity and verification (EIDV) checks.
The brand-new integration is designed to improve the advice process and save Sesame Network members time by helping them to run identity checks, store information, and receive guidance all within The Key.
The integrated solution auto-populates important customer information, which removes duplication and reduces the likelihood of human error by only requiring data to be keyed once. Furthermore, the automatic return of results information to The Key avoids the need for advisers to manually save and add documents further down the line.
Over 18,000 checks have now been completed via the new Key integration following its launch to Sesame members in May, and it already accounts for over 70% of all identity checks completed in the Network.
Richard Howells, Chief Operating Officer, Sesame Bankhall Group, commented:
“We’re very pleased to be working in partnership with the experts at Mortgage Brain and GBG, to roll-out an exclusive new solution that saves our members valuable time and improves the advice experience. We’re continually looking at how we can enhance our Network’s technology capability. This is another example of our commitment to continuous improvement, which is helping our members to work more efficiently and provide their clients with the best possible service.”
Neil Wyatt, Sales and Marketing Director at Mortgage Brain, added: “Collaborating on projects that utilise technology in new ways to help save mortgage advisers time, allowing them to deliver a more efficient service, is something that everyone at Mortgage Brain is passionate about. Working on the EIDV integration with Sesame Bankhall Group is another great example of how continuously challenging traditional processes can yield powerful results.”
Andy Chrascina, Commercial Director, EMEA at GBG, commented: “We have seen an increase in demand for our remote identity verification solutions in the mortgage, conveyancing, and legal market as they undergo digital transformation accelerated by COVID-19. We are delighted to be able to support Sesame Bankhall Group in transforming the service they can offer their members and end users, providing a fast, safe and convenient digital experience.”
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About Sesame Bankhall Group
Services provided include compliance and regulatory support, access to one of the UK’s most comprehensive training and development programmes, in-depth product research, preferential PI terms and access to market-leading technology to enable advisers to write business more efficiently.
GBG offers a range of solutions that help organisations quickly validate and verify the identity and location of their customers.
Our market-leading technology, data and expertise help our customers improve digital access, deliver a seamless experience and establish trust, so that they can transact quickly, safely and securely with their customers online.
Headquartered in the UK and with over 1,000 team members across 15 countries, we work with 20,000 customers in over 70 countries. Some of the world's best-known businesses rely on GBG to provide digital services and keep the economy moving, from US e-commerce giants to Asia's biggest banks and European household brands.
To find out more about how we help our customers establish trust with their customers, visit www.gbgplc.com and follow us on LinkedIn and Twitter@gbgplc.