With over 27 million individual customers worldwide, the organisation requires sophisticated technology that can read and act upon data quickly, in order to detect fraud and deliver the frictionless banking experience its customers are accustomed to.
It also needs to successfully minimise potential losses for both the bank and the customer, in the face of ever more creative ways in which criminals try to steal money.
GBG’s award-winning application fraud solution, GBG Instinct, enables Cetelem Spain to make quick, data driven decisions on new applicants while also speeding up their credit requests.
Spain has become the latest region of the BNP Paribas Personal Finance group to implement GBG’s technology, as part of the company’s commitment to roll out the solution globally, meaning it can process incoming data in real-time so the potential fraudulent nature of a transfer can be determined in less than a few seconds
The cutting-edge tech draws on 18 different matching algorithms to intelligently compare information provided during registration against rich layers of identity reference data. This means no delays for good customers, high fraud identification rates, and far fewer time-wasting false positives.
Ultimately, BNP Paribas Personal Finance benefits from limited fraud losses, reduced manual processes, improved operational efficiency, and stronger safeguards for protecting its reputation.
Javier Delgado Herreros, Risk Director for B2B acquisitions at BNP Paribas, in Spain, says: “Fraud matters. Protecting our customers and preserving their faith in online channels is important for maintaining our reputation as a trusted institution
“GBG Instinct is a powerful tool for our teams of specialists who can gather, maintain and analyse important data within a matter of seconds. Bad actors are becoming increasingly sophisticated so it’s essential that we continue to use technology which keeps up with the rate of innovation.”
Carol Hamilton, Regional Director, EMEA at GBG says: “BNP Paribas is at the forefront of financial services industry when it comes to adopting new technologies. We’re delighted to play a part in the bank’s transformation programme and support them in leveraging data to the benefit of its customers.”
Lauren James, PR Manager, GBG