You said, we did
We conduct various customer satisfaction surveys to identify improvements that matter most to you. This page is dedicated to informing you about the actions and improvements we’ve made on the back of customer feedback, and any associated product updates.
If you would like to give feedback, please use 'submit feedback' feature below.
Our customers asked us to:
Help evidence compliance with regulation and provide appropriate services to financially vulnerable individuals.
We created:
A GBG Investigate Affordability Score. It leverages our rich and unique GBG Investigate dataset, taking multiple and varied affordability indicators into account, to provide a holistic and comprehensive view of an individual’s current financial status, so companies can make more informed decisions to help protect the vulnerable.
Should you require more information, or need additional training, please contact: Mail_GBGInvestigateTraining&Support@gbgplc.com
Our customers needed to:
Have more insight and confidence on the legitimacy of identities in Investigate, helping to identify both good and bad identities.
We created:
A GBG Investigate Identity Confidence Score. It leverages our rich and unique GBG Investigate dataset (taking multiple and varied indicators into account) to indicate our confidence level (between 0 -100) that a given identity is real.
Should you require more information, or need additional training, please contact: Mail_GBGInvestigateTraining&Support@gbgplc.com
Introducing Self-Serve reporting for Investigate
Investigate usage report is now available via UI. Our customers can now split their usage into pre-paid and per-click searches, monitor account usage, and see the number of investigations used.
Should you require more information, please contact: Mail_GBGInvestigateTraining&Support@gbgplc.com
Our customers asked for:
Ability to restrict address selection to England or Scotland, or other countries within the UK.
We enabled:
Address filtering, based on countries within the UK. This customisation can be set on any v4 key through Loqate Account section, without the need to change the integration.
Should you require any assistance, please contact loqatesupport@gbgplc.com
