You said, we did

We conduct various customer satisfaction surveys to identify improvements that matter most to you. This page is dedicated to informing you about the actions and improvements we’ve made on the back of customer feedback, and any associated product updates.

If you would like to give feedback, please use 'submit feedback' feature below.

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Location UI/UX Improvement May 2024

Our customers asked for:

Ability to restrict address selection to England or Scotland, or other countries within the UK.

We enabled:

Address filtering, based on countries within the UK. This customisation can be set on any v4 key through Loqate Account section, without the need to change the integration.

Should you require any assistance, please contact

Country Filter for UK
Fraud Data Enhancement May 2024

Our customers asked for:

Historical Property Ownership data to be included in the Property Ownership data.

We enabled:

Historical data provided by the Land Registry, which means Investigate will now display if the individual is the ‘current’ or 'previous' owner of the property.

Historical Property Ownership data/ Land Reg.
Location Product Enhancement May 2024

Our customers asked for:

An integration that is compatible with Shopify's new checkout extensibility.

We delivered:

New Shopify integration, which enables Shopify Plus users to deploy Loqate's Capture and Verify services within their Shopify Plus checkout.

You can access the App here: Loqate - Address Verification for Shopify Plus | Shopify App Store

If you require more information, please contact your Account Manager or

Shopify integration
Fraud UI/UX Improvement Mar 2024

Our customers asked for:

Improved Admin Reporting on GBG Investigate.

We created:

A report which enables Investigate Administrators to monitor how Investigate is being used by other users within their organisation.

This new ‘Usage Report’ will help our customers monitor and ensure they are meeting their own internal compliance requirements, and includes:

  • The ability to produce reports based on user usage by Organisation and Department level.
  • 'Last Log in' which will provide visibility of when a user logged in last time.

Should you require more information, please contact: Mail_GBGInvestigateTraining&

Improved Admin Reporting