You said, we did

We conduct various customer satisfaction surveys to identify improvements that matter most to you. This page is dedicated to informing you about the actions and improvements we’ve made on the back of customer feedback, and any associated product updates.

If you would like to give feedback, please use 'submit feedback' feature below.

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Identity Product Innovation Oct 2023

Introducing - GBG Identity Score

'GBG Identity Score' indicates the degree of confidence in a digital identity before onboarding. It goes beyond binary KYC checks to help you onboard better. 
What is GBG Identity Score, how it works, how it can offer invaluable insight for your business and help you onboard better, find out here.
Introducing - GBG Identity Score
Location Product Innovation Oct 2023

Introducing Loqate's new Store Finder service

Loqate Store Finder helps you provide your customers with a quick and easy way of finding physical locations across the globe. It can be customised to suit bespoke requirements across multiple industries.

How it works, and how it can improve your customers experience online, find out here.

Introducing Loqate's new Store Finder service
Fraud Product Innovation Sep 2023

Introducing 'Trust'

'GBG Trust' connects your checks to a powerful network of shared consumer intelligence. Search your own organisation data, your sector data, or the entire network to tap into trust and consumer insights that exist beyond your business.

A 'Trust score' is assigned to every transaction, and flags any sign of suspicious data patterns or activity in the network, so you can make a more informed decision.

For more information, please contact: or visit Fraud Risk Management | Application Fraud | GBG Fraud (gbgplc)
Introducing - GBG Trust
Identity Data Enhancement Jul 2023

Our customers asked for:

Enhanced global data coverage

We expanded:

Our International identity data coverage to include over 50 global territories, including national identity data sets ranging from Ireland and Turkey to Indonesia, Japan and Vietnam. We also enhanced identity reference data in many other existing territories we cover, including, Brazil, Canada, Singapore and Switzerland.

For more information, please contact: or visit Identifying international customers: global solutions for growing businesses (

Enhanced Global Data Coverage