You said, we did
We conduct various customer satisfaction surveys to identify improvements that matter most to you. This page is dedicated to informing you about the actions and improvements we’ve made on the back of customer feedback, and any associated product updates.
If you would like to give feedback, please use 'submit feedback' feature below.
Our customers asked for:
Improved Admin Reporting on GBG Investigate.
We created:
A report which enables Investigate Administrators to monitor how Investigate is being used by other users within their organisation.
This new ‘Usage Report’ will help our customers monitor and ensure they are meeting their own internal compliance requirements, and includes:
- The ability to produce reports based on user usage by Organisation and Department level.
- 'Last Log in' which will provide visibility of when a user logged in last time.
Should you require more information, please contact: Mail_GBGInvestigateTraining&Support@gbgplc.com
Our customers asked for:
Visibility of what's coming up on the Loqate Product Roadmap.
We created:
A presentation of Loqate Roadmap, to show what we've been up to, and what's coming up next.
For more info please visit: Loqate | Product Roadmap, where you can also submit your ideas of where you think Loqate's roadmap should go next.
Our customers asked for:
Ability to monitor usage and access of Investigate accounts.
We created:
Investigate User Administration Access.
Following customer feedback, we now have the functionality for our customers to perform their own user administration. Administrators will be given access that will allow them to:
- Set Up Users
- Amend Users
- Suspend Users
giving our customers full accountability for their own users.
Should you require more information, or need Investigate training, please contact: Mail_GBGInvestigateTraining&Support@gbgplc.com
Our customers asked:
More engagement sessions, webinars and videos focusing on different products.
We created:
Customer Hub, a quarterly news update page, designed to inform you about the latest in GBG Identity and Fraud.
Customer Hub includes Q&A with GBG experts and their views on important business challenges of the day. You can explore recent and upcoming product innovation, or join online events.
Look out for our Solutions Pitstop sessions to refresh your product knowledge and keep up to date with the latest solutions available, plus our Customer Labs, a chance for you to feedback on our product roadmaps, a chance to help us shape the future of GBG products.
The Customer Hub also enables you to connect to GBG team members and you can leave content suggestions if you want to hear more about a certain subject.
You will find our Customer Hub here.
