Billing and Making Payments

If you have a billing query, our team are happy to help

Frequently asked questions

GoCardless is an approved Direct Debit provider who work with over 50,000 businesses across the globe, including Sage and TripAdvisor. They are ISO 27001 accredited and authorised by the UK Financial Conduct Authority to provide payment services as an Authorised Payment Institution across the European Union. For further information on GoCardless security credentials, please see here https://gocardless.com/security/

Once you have registered your interest in paying by Direct Debit you will be sent an email with a link for you to complete your mandate. Once the mandate has been setup you will receive a further email to confirm the Direct Debit Instruction is in place. The confirmation email will also provide you with the reference that will appear on your bank statement when payments are taken.

Completing the mandate is quick and easy. You will only need to enter your bank account number and sort code. Your company name and address will already be populated on the mandate when you receive the link. Please check these and if there are any changes required please notify credit.control@gbgplc.com

Payments are taken on or immediately after the 28th of each month for any invoices due that month unless otherwise agreed.

In addition to your invoice you will receive a notification 3 days before any payment is taken.

If you have any billing queries or would like to make a payment, please contact us using the details below.

Email Us - credit.control@gbgplc.com

 

Call Us - +44 (0)1244 657 004

 

Business hours (GMT)

Monday - Friday

08:30 - 17:00

Saturday & Sunday

Closed