Section 8: Hosted Application

1. Overview

1.1        To increase the pace of delivery and utilisation of greenID services you may elect to use a Hosted application to capture individual identity details.

1.2        If you select to use a Hosted application, in addition to standard account creation and configuration activities, GBG will:

1. Provision a website with a unique URL
2. Make supported brand look and feel configurations based on your brand preferences
3. Make entry and exit text and exit link configurations based on your user journey preferences
4. Maintain the environment

1.3         Your customers will receive our standard privacy notice and must provide appropriate consents before GBG can use any details collected via the GBG hosted web application. 

1.4         GBG will then send the collected identity information to the greenID service via web services to process the identity verification against your configured data sources and matching rules.

1.5         Identity verification results can be collected via the back office admin panel or by making a web services call.

2. SMS Invite Service

2.1         You may also optionally decide to use GBG’s SMS invite service to send hosted web URL links to your customers via SMS.

2.2         If you select to use GBG’s SMS invite service, GBG will:

1. Create an SMS account
2. Make supported brand and text configurations based on your preferences
3. Configure a unique invitation expiration timeframe based on your preferences

2.3         SMS messages can only be sent to Australian and New Zealand mobile numbers.

2.4         In using this service, You agree to notify Your Customers and obtain consent (where required) in relation to the transmission or transfer of their PII to Twilio (https://www.twilio.com/legal/tos#twilio-terms-of-service).

2.5         GBG’s SMS invite service is subject to pass down terms from our corporate SMS provider, Twilio, as set out at Clause 6 of this Section.

3. Type ahead address verification service

3.1         You may also optionally decide to use GBG’s type ahead address verification service which can be integrated within a hosted web application

3.2         If you select to use GBG’s integrated address type ahead verification, GBG will:

1. Create an address verification account
2. Integrate type ahead address verification anywhere address data is collected within the hosted web application.
3. Use verified address data for identity verification purposes as configured on your account

4            Service Delivery

4.1        You and Your Users may utilise the Hosted Solution as ordinarily provided for as part of a core greenID implementation and always in accordance with the terms of the Agreement.

4.2        Your obligations as set out in the Agreement are in no way altered or reduced by virtue of the access method provided being the Hosted Solution.

5            Product specific terms

5.1        The Hosted Solution is subject to the Privacy, Data Protection and Information Security provisions.

5.2         Proper and secure access by Your customers to the Hosted greenID Solution from an originating or native webpage or hyperlink is Your responsibility.

5.3         We will provide Services that are equal to an ordinary core greenID implementation and provide a hosted webpage so as to give effect to the terms of this Agreement and provision of Services to You to permit Your customers to verify their identity in accordance with the terms of this Agreement and set-up of the Services.

5.4         The Services provided are offered to You on an ‘as is’ basis and We make no warranty of any kind, whether express, implied, statutory or otherwise, and We specifically disclaim all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement to the fullest extent permitted by law.

5.5         We additionally disclaim all warranties related to third party telecommunication providers and internet providers and you acknowledge that internet and telecommunication provider networks may be insecure.

5.6         Accordingly, you agree that We are not liable for any changes to, interception of, or loss of customer data while in transit via the internet or a telecommunications provider’s network, and that We do not control the services provided by internet and telecommunication provider networks.

5.7         In no event will either party have any liability arising out of or related to these terms for any lost profits, revenues, goodwill, or indirect, special, incidental, consequential, cover, lost data, business interruption, or punitive damages, whether an action is in contract or tort and regardless of the theory of liability, even if a party have been advised o the possibility of such damages or is a party’s remedy otherwise fails of its essential purpose, to the extent permitted by law.

5.8         In no event will the aggregate liability of either party arising out of or related to these terms exceed the amounts paid or payable for the services during the twelve (12) month period preceding the first incident out of which liability is claimed to have arisen, regardless of whether the action is founded in contract or tort.

6            Additional terms of use from our third party provider

6.1         Twilio may suspend the Services immediately upon notice to you for cause if, we in good faith, determine that

1. that you or an End User (i.e. your customer) materially breach the Twilio terms of service (https://www.twilio.com/legal/tos#twilio-terms-of-service);
2. there is an unusual and material spike or increase in your use of the Services and that such traffic or use is fraudulent or materially and negatively impacting the operating capability of the services;
3. that provision of the Services is prohibited by applicable law/regulation;
4. there is any use of the Services by You or an End User that threatens the security, integrity or availability of the Services; or
5. The information in your account is untrue, inaccurate or incomplete.

6.2         If the Services are suspended pursuant to this clause 6, we will have no liability for any damage, liabilities, losses (including loss of data or profits) or any other consequences that you may incur in connection any such suspension.

6.3         Although we endeavour to avoid making changes to the Services that are not ‘backwards compatible’, if any such changes are necessary, we will use our best endeavours to provide written notice to you not later than thirty (30) days prior to implementation.

6.4         If a change made under clause 6.3 adversely effects You or You elect not to accept a change under 6.3 that is required for security reasons, by telecommunications providers, or to comply with applicable law or regulation, it is open to you to provide us with written notice to terminate your use of the service with immediate effect, not later than thirty (30) days following the date of implementation.

6.5         Should you fail to provide any notice to terminate under clause 6.4 within thirty (30) days following the implementation date of the change, We will deem that the change is satisfactory unless otherwise notified.