A digital first approach is no longer the future. Consumers expect to be able to create and use an account within minutes, with minimal interaction or friction. But how do financial institutions trust the identity on the other side of the screen? For some organisations their identity verification process will be driven by their risk appetite; in others, it will be driven by compliance requirements, but all organisations will be focused on growth.
How organisations are adapting to a digital-first approach because of COVID-19
How to build trust with the identity that's on the other side of the screen
The main challenges that organisations are facing regarding digital identity verification