Fraud prevention

Frequently asked questions


1. Access the portal

2. Login
Simply type in the username and password you have been provided with by your administrator 

If you are a user and have locked your account, please contact your administrator and they will unlock this for you.

If you are an Administrator and you have locked your account, please contact:

UK Helpdesk:
T. 01244 657 321 or your GBG Account Manager

AUS Helpdesk:
T. 1800 033 807

1. If you do not remember your password, simply click on the "Forgot your password?" button at the bottom of the page.

2. You will then be asked to provide your Username for authentication.

3. You will then be asked to answer the security question you chose when setting up your login.

4. Then click "Submit" and you will receive an automated email enabling you to reset your password.


View all FAQs →

Email Us -


Call Us - +44 (0) 124 465 7321

Platform Priority 1 telephone support

Monday - Sunday

24 hours

Business hours (GMT)

Monday - Friday

24 hours

Saturday & Sunday

08:00 - 20:00

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