GBG Identify

GBG Identify is our multi-channel Identity Verification Service that has achieved IDSP certification for both Medium and High levels of confidence. Offering multiple SDK's (Software Development Kits) that enable our customers to get up and running quickly, utilising tried-and-tested User Interfaces and User Experience across hundreds of customers and millions of end users. We provide an industry-leading onboarding experience while ensuring the highest level of authentication, so that our customers can meet their compliance and fraud mitigation needs. We have also introduced a new Mobile handoff application; this new application enables customers to get up in running with near to no development.

Legal Documents

Standard Support Services

This Standard Support Services schedule sets out GBG's service level commitment for the delivery of the Service and provides information as to how support for the Service can be accessed.

Professional Services Schedule

This sets out details of the support provided in relation to API set up when selected on an order form.

Additional Terms

The Additional Terms are the special terms and conditions relating to particular Datasets and/or aspects of the Service as updated from time to time and will apply if the Customer has selected the relevant Dataset or particular aspect of the Service on the Order Form. The applicable Additional Terms can be identified by the Dataset Name and ID Number.

Data Processing Agreement

The Data Processing Agreement (“the DPA”) are the terms and conditions that forms part of an Agreement between the Parties for the Customer’s use of the Services which involves the Processing of Personal Data.

Looking for customer support?

View our support page