Loqate:
This Service Schedule is supplementary to the GBG Terms and applies to the Loqate Services. Additional Terms apply where the relevant Datasets are selected on the Order Form.
Further terms and conditions applicable to the Data Quality Service only are set out in Schedule 1 below.
1.1 In this Service Schedule, the following definitions shall apply in addition to those contained within the GBG Terms:
“Batch License” means a License authorizing the Customer to carry out Batch Processing in accordance with the terms of this Agreement, subject to any restrictions (such as but not limited to the number of Instances and/or number of Transactions which may be carried out under the Batch License);
“Batch Processing” means the automated processing of multiple existing records of Customer Data belonging to the Customer using the Verify SaaS Service or Verify Local Install Service;
“Data Quality Service” (formerly Data Maintenance) means the Service that allows the Customer to process Input Files on an ongoing basis during the Term together with the Standard Support Services as described on the Service Page and any ancillary services provided by GBG to the Customer pursuant to the Agreement;
“Domain” means a website, application or other remotely enabled means of a Customer communicating with its consumers regarding the sale of goods or services as more particularly set out in the LID;
“Domain License” means a License to integrate the Service onto the Domain(s) listed on the relevant Order Form in accordance with the terms of this Agreement and subject to any restrictions (such as but not limited to the number of Transactions) as set out in the Order Form;
“File Format” means the format in which Input Files are provided to GBG for processing (for example: Surname, First Name, Address). The File Format is determined by the Customer and must be communicated to GBG prior to submitting any Input File for processing and may be subject to a Set-up Fee;
“Geocoding API Results” means the Results produced from the Customer’s use of any of the geocoding APIs as part of the Storefinder Service;
“Input File” means a file of Customer Data that GBG will process and enhance upon request from the Customer as part of the Data Quality Service and in accordance with the relevant terms of the Agreement;
“Instance” means any active integration of the Verify Local Install Service in the Customer’s environment, regardless of whether such environment is physical or virtual (including but not limited to container environments);
“License Declaration Form” means the declaration form completed by the Customer;
“License Information Document” or “LID” means the document which sets out the detailed scope and terms of the License options available for the Loqate Services set out on the Service Page of each Service (as updated from time to time);
“Loqate Additional Terms” means the Additional Terms relating to particular Datasets and/or aspects of the Service as updated from time to time which are available, for the Loqate Capture service at: https://www.gbgplc.com/en/legal-and-regulatory/legal-additional-terms/loqate-capture, for the Loqate Verify SaaS, the Loqate Verify DQS, and the Loqate Verify Local Install services at: https://www.gbgplc.com/en/legal-and-regulatory/legal-additional-terms/loqate-verify-saas-c,, for the Data Quality Service at: https://gbgplc.com/en/legal-and-regulatory/legal-additional-terms/Data-Maintenance and for the Storefinder Service at https://www.gbgplc.com/en/legal-and-regulatory/legal-additional-terms/loqate-verify-saas-c.;
“Loqate SaaS Service” means the Loqate Capture, Loqate Verify SaaS, Loqate Validation Services, or Loqate Storefinder service;
“Loqate Validation Service” means each of Loqate Bank Validation, Loqate Email Validation and Loqate Phone Validation services or, as the context requires, all those services collectively;
“Premium Support” means, where selected on the Order Form, the premium support services provided in accordance with the premium support terms found on the relevant Service Page (as updated from time to time);
“Services” means collectively Loqate SaaS Service, Loqate Verify (Local Install), and Data Quality Service which comprises of the Datasets selected on the Order Form, any Batches processed pursuant to a Batch Request (if applicable) together with the Standard Support Services and Professional Services as may be described on the Service Page and any other ancillary services provided by GBG to the Customer pursuant to this Agreement;
“Service Page” is available at: https://www.gbgplc.com/legal-and-regulatory/products-v6/;
“Set Up and Data Processing Guide” means the document provided to the Customer by GBG detailing instructions that may be required to support the Customer accessing the Data Quality Service, together with details of how Input Files should be formatted, retention periods and other supporting information;
“Testing and Development License” means a specific License for the use of the Service for Testing and Development Activity as is more particularly described below and in the LID; and
“User Account” means where relevant to the delivery of the Service, the specific configuration of the Service, File Format and / or Datasets created for the Customer as detailed on the Order Form.
1.2 The headings in this Service Schedule do not affect its interpretation.
2.1 Save where an Order is for an Evaluation, the Agreement will start on the Contract Start Date and will continue for the Initial Term and thereafter shall automatically renew for further 12-month Renewal Terms unless terminated earlier in accordance with the Agreement.
3.1 Where the Customer wishes to carry out any development activity or testing of the Service that affects the Customer’s production environment and/or configuration of the Service (including the API integration), (“Testing and Development Activity”) the Customer must comply with the following provisions:
3.1.1 such proposed Testing and Development Activity must be reported to GBG via the System Administrator in writing prior to such Testing and Development Activity taking place;
3.1.2 the Customer must agree an Order Form to formalise the issue of a dedicated Testing and Development License and any use of the Service in a test, development or staging environment must at all times, be licensed appropriately;
3.1.3 the Customer must adhere to all applicable usage restrictions as per the Testing and Development License set out in the Order Form; and
3.1.4 if any Testing or Development Activity takes place prior to GBG being notified and or prior to the issuance of a Testing and Development License, or if a Customer exceeds the restrictions applicable to a Testing and Development License any such usage (or over usage) will be charged in accordance with GBG’s then current standard list pricing, and the Customer shall pay all Charges owed for such usage.
4.1 GBG grants to the Customer where relevant, a temporary license to use the Geocoding API Results whilst being used as part of the Storefinder Service.
5.1 Where the Customer purchases the Storefinder service, all of the Datasets listed in the relevant Additional Terms apply and are part of the Agreement.
5.2 Where the Customer has purchased a License for a Loqate SaaS Service, and the Customers use of the relevant Service exceeds a sustained 100 Transactions per second for 2 minutes or more without GBG’s prior written consent, GBG shall be entitled to take reasonable steps in order to protect GBG’s infrastructure and other Customers of GBG, including without limitation throttling or blocking the Customers use of the Service.
5.3 Where the Customer uses the Storefinder service, the Customer will not pre-fetch, index, or store the Geocoding API Results and may not cache the Geocoding API Results for longer than 4 hours.
6.1 There are several licencing models available to purchase to use the Services, details of which can be found in the LID.
6.2 Use of the Service and/or specific Datasets is subject to the applicable License type as set out in the LID and any limitations or restrictions of the License as set out in the Order Form. Should the Customer need to increase the number of named Authorized Users, licensed Domains, and/or the number of Batch Licenses, the Customer shall inform GBG in writing promptly and if required, purchase additional licenses.
6.3 Unless stated otherwise in the Order Form, data in Datasets may only be used with the Service for which they are provided.
6.4 Batch Processing is only permitted under a dedicated Batch License and/or where expressly authorized on the Order Form.
6.5 The Customer shall maintain accurate and up to date records regarding its use of the Service, the environments in which it is integrated and/or deployed, including (as applicable) the number of Instances and / or Authorized Users that access the Services, Domains that the Service is incorporated on, and where possible the number of Transactions used. On receipt of GBG’s reasonable request and, at least on the anniversary of the Contract Start Date, the Customer shall provide GBG with a fully completed and accurate License Declaration Form confirming the details of its use of the Service. In the event that the License Declaration Form reveals that the Customer has exceeded the limitations or restrictions applicable to its License(s) and/or use, GBG shall be entitled to Charge for over-usage and/or require the Customer to purchase such additional licenses as GBG reasonably considers appropriate to properly license Customer’s prior and continued use of the Service.
6.6 Services on Renewal: Where the Agreement is set to automatically renew on the expiry of the Initial Term, each subsequent renewal shall be for the same Software/Service(s), License(s) and Transaction Quantity (as increased by any Mid-term Top Up) taken by the Customer in the Year immediately preceding the new Renewal Term
7.1 It is acknowledged by the Customer that the use of the Service is provided solely for the use and benefit of the Customer and, if relevant, those specific Group Companies of the Customer listed on the Order Form only for so long as they remain Group Companies of the Customer (individually an “Authorized Group Company” and together the “Authorized Group Companies”).
7.2 Subject to clauses 6.3 and 6.4, an Authorized Group Company shall be entitled to use or benefit from the Services listed on the Order Form. Granting access to the Services to an Authorized Group Company is subject to the Customer making the Authorized Group Company subject to the terms contained within this Agreement.
7.3 Unless expressly stated otherwise on the relevant Order Form or in the case of a Domain License as per clause 6.4 below, quantities (including Transaction Quantities) and volumes stated on an Order Form shall not apply per Authorized Group Company but instead shall apply on aggregate across all use of the relevant Service by the Customer and its Authorized Group Companies.
7.4 Where a Customer purchases a Domain License, notwithstanding clause 7.3 but subject to the other terms of this Agreement, only the specific legal entity listed on the Order Form which owns or controls the relevant domain(s) is permitted to use the relevant License and associated Transaction Quantity.
7.5 If any other third party or other Group Company of the Customer has accessed or benefited from the Service or if the Service is used on a Domain or Instance which is not owned or controlled by the Customer or specific Authorized Group Company named on the Order Form (which includes white labelling of websites for business customers, partners, affiliates or other Group Companies of the Customer as more particularly detailed in the LID, Customer will have exceeded its License, must detail such usage to GBG when returning the License Declaration Form and GBG shall be entitled to Charge for all such over-usage and/or additional Licenses as it reasonably considers appropriate.
7.6 The Customer shall indemnify GBG against all liabilities, costs, expenses, damages and losses incurred by GBG as a result of the Customer’s failure to pass on the terms of this Agreement, including the Additional Terms, to a Group Company who has been granted access to the Service, and/or as a result of any breach or non-compliance by a Customer Group Company. Customer confirms it remains responsible for all acts and omissions of a Group Company.
8.1 Where the Customer purchases use of a Service on the basis of a license model that provides a quota of Transactions, the number of Transactions included within the price of that particular license will be shown on the Order Form as the “Quantity” for the relevant Service (the “Transaction Quantity”). Unless the Order Form expressly states otherwise, the Transaction Quantity shall apply per Year and may not be carried over into subsequent Years.
8.2 If the Customer exceeds the Transaction Quantity and provided the Order Form specifies an overage price for a particular Software/Service (the “Overage Rate”), the Customer may continue to use the relevant Service (up to the Cap (if any) specified on the Order Form for that Software/Service) provided that the Customer pays for each additional Transaction used in excess of the Transaction Quantity at the Overage Rate (each an “Overage Transaction”).
8.3 Customer may request that its use of a particular Service which is subject to an Overage Rate is capped at a fixed number of Transactions, in which case, the capped number of Transactions will be shown against the relevant Service on the Order Form as the cap (“Cap”).
8.4 If the Customer consumes all the Transaction Quantity for a Software/Service prior to the expiry of the relevant Year, the Customer may be invited or may request to top up its License and amend the Agreement by purchasing additional Transactions (a “Mid-term Top Up”).
8.5 A Service will automatically be suspended if:
8.5.1 the Customer reaches the Transaction Quantity where no Overage Rate is specified; or
8.5.2 the Customer reaches the Cap where one is specified on the Order Form for the particular Software/Service,
8.5.3 in each case, unless and until additional Transactions have been purchased via a Mid-term Top Up or Customer purchases additional Licenses.
8.6 GBG shall be entitled to suspend all or the relevant part of the Service if the Customer fails to pay when due all Charges arising from Overage Transactions and/or any Mid-term Top Up as referenced at clauses 7.2 and 7.4 above.
9.1 Customer shall be invoiced and shall pay for any Mid-term Top Up in accordance with the GBG Terms. The additional Transactions purchased by a Mid-term Top Up are valid until the end of the current year and unused Transactions may not be carried over into any subsequent year or Renewal Term and will not be refunded.
9.2 Overage Transactions shall be invoiced monthly in arrears.
9.3 Where set out in the Order Form, GBG may charge the Customer a platform or hosting Charge where GBG provides hosting services or processing engine support for the Customer. The use of certain Datasets requires payment of an access fee, which will be specified in the Order Form separately from the Transaction Quantity applicable to such Dataset (the “Access Fee”).
9.4 Charges on Renewal: Save as set out in this clause 9 and any other price increase provisions outlined in the Agreement (including in the Order Form), where the Agreement is set to automatically renew on the expiry of the Initial Term, each subsequent renewal shall be for the full value of the Charges (including any Prepayments) together with the value of any Mid-term Top Up, payable during the year immediately preceding the new Renewal Term. GBG shall invoice the Customer for the Charges applicable to the Renewal Term and Customer shall pay the same in accordance with the payment terms set out in the Agreement.
9.5 Right to Vary Charges: Notwithstanding clause 8.5, upon the expiry of each Initial Term or Renewal Term (as relevant), GBG shall be entitled to increase the Charges applicable for a Renewal Term:
9.5.1 in line with market rate increases without giving notice; or
9.5.2 by giving the Customer not less than 30 days’ notice of the change in advance of the relevant Renewal Term commencing.
9.6 Where the Customer uses a Service or Dataset under a License with an Access Fee and Transaction Quantity and the Order Form specifies that the Dataset is subject to a high-use threshold, this clause shall apply. If the Customer exceeds a high usage threshold of 10 million Transactions in a year, GBG shall charge a high usage fee (in addition to the price of the relevant License) at the same price as the relevant License including any applicable Access Fee.
10.1 Clause 7.2(b) of the GBG Terms shall not apply to the Geocoding API Results and should be removed upon termination and where relevant, the Customer shall remove any software and/or Datasets provided by GBG as part of the Service installed within the Customer’s own environment and, on the written request of GBG, shall provide written confirmation that it has complied with this clause.
1.1 In these further terms, the following definitions shall apply in addition to those contained within the GBG Terms and Loqate Service Schedule:
“Default Matching Rule” means the strictest Matching Rule set by GBG that will be applied as the Matching Rule unless varied by the Customer upon request;
“Matched Record” means a Transaction processed by GBG that has resulted in a positive match against a record held in the Supplier Data;
“Matching Rules” means the basis on which a positive match is determined as set out in the Additional Terms for the applicable Dataset or the Order Form where a Variable Matching Rule is selected. For example, whether a Transaction will generate a Matched Record against a Dataset at forename, initial, surname or address level;
“Minimum Batch Value” means the minimum Charge that will be applied to each Input File submitted for processing, as specified on the Order Form;
“Processed Record” means a Transaction processed by GBG regardless of whether the Transaction generated a positive match against the Supplier Data;
“Set-up Fee” means the Charges payable for the setup of the User Accounts and File Format, as specified on the Order Form;
“Standard Matching Rule” means the strictest Matching Rule set at Dataset level that cannot be varied by the Customer. Datasets that cannot be varied will be identified in the Additional Terms as having Standard Matching Rules; and
“Variable Matching Rule” means the Matching Rule that is different to the Default Matching Rule and has been agreed by GBG to be varied for a particular Dataset as agreed by GBG and the Customer in accordance with clause 3.2 and specified in the Order Form. Where Variable Matching Rule is available for a particular Dataset it will be set out in the Additional Terms. If no Variable Matching Rule is selected the Default Matching Rule for the relevant Dataset will apply.
1.2 References to clauses are to clauses of this Schedule 1 unless expressly stated otherwise.
2.1 Where relevant to the Customer the following shall apply:
2.1.1 the Customer shall be responsible for delivering all necessary Input Files to GBG at the specified location in a readable condition, in accordance with the Set Up and Data Processing Guide, within the delivery timescales agreed and, in the manner, quantity and form agreed in the Order Form;
2.1.2 Input Files may be scanned for viruses and malware. Any Input Files that are found to contain such items will not be processed and the Customer will be notified;
2.1.3 reprocessing of any Customer Data required due to any fault on the part of GBG or its employees to exercise reasonable skill and care shall be made at GBG’s expense, subject to the Customer making available any information or Input Files necessary for such reprocessing;
2.1.4 reprocessing of any Customer Data required as a result of a failure by the Customer to fulfil any of its delivery obligations set out in clause 2.1.1 shall be carried out at the Customer’s expense;
2.1.5 GBG shall not be liable for deletion or destruction of or for damage to the Input Files and the Customer should retain duplicates of all Customer Data and Input Files supplied; and
2.1.6 GBG reserves the right to refuse to process any Input Files if, in its reasonable opinion, (i) the Input Files do not align with the agreed File Format for the relevant User Account; (ii) such Input Files are provided by the Customer contrary to any obligations or agreed terms contained within the Agreement, and (iii) processing such Input Files would put either Party in breach of applicable laws or regulations.
2.2 As part of the provision of the Data Quality Service, GBG will collect, store and analyse information about how our Customers use the Service, including any Results generated, in order to improve our solution and identify future opportunities. This may include assessing Dataset match rates, population coverage, Service uptime and customer experience.
3.1 The Customer acknowledges and accepts that as standard GBG uses the strictest Matching Rule available for each Dataset. The Standard Matching Rules and Default Matching Rules will be set out in the Additional Terms and will always be applied to any processing carried out by GBG, save as set out in clause 3.2.
3.2 Notwithstanding clause 3.1, the Customer may request that GBG applies a Variable Matching Rule to a Dataset where available. Before GBG permits the use of a Variable Matching Rule, the Customer must provide notice and justification for such request, which shall include details of why such request is being made and how the Results will be used. GBG reserves the right to refuse to process against a Variable Matching Rule at its sole discretion. Variable Matching Rule requests must be documented and included on the Order Form or in a variation to the Agreement as applicable.
4.1 In respect of each Input File, where the Order Form states that the Customer will be charged on a Matched Record basis, GBG shall invoice the Customer only for Transactions resulting in a Matched Record in accordance with the Matching Rules applicable to the relevant Dataset, or if greater, the Minimum Batch Value.
4.2 In respect of each Input File, where the Order Form states that the Customer will be charged on a Processed Record basis, GBG shall invoice the Customer for all Transactions processed regardless of whether or not the Transaction generated a positive match against the Supplier Data, or if greater, the Minimum Batch Value.
4.3 Where indicated on the Order Form that a Set-up Fee applies, the Set-up Fee will be invoiced on the Contract Start Date. The Set-up Fee must be received prior to any processing being carried out. In the event the Customer wishes to make a change to a File Format and or User Account during the Agreement, a further Set-up Fee may be applied.
4.4 Save as set out in this clause 4 and any other price increase provisions outlined in the Agreement (including in the Order Form), on renewal, all Charges shall renew automatically in line with the Customer’s existing License, Prepayment and/or Annual Commitment. Where applicable, GBG shall invoice the Customer for the Prepayment applicable to that Renewal Term.
4.5 Notwithstanding anything else in this clause 4, after the expiry of the Initial Term GBG shall be entitled to increase the Charges by providing at least 30 days’ notice of the change.
Last updated: 29.07.2026
