Investigate Managed Services (IMS):
This Service Schedule is supplementary to the GBG Terms and applies to the Investigate Managed Services (IMS) Service. Additional Terms apply where the relevant Datasets are selected on the Order Form.
1.1 In this Service Schedule the following definitions shall apply in addition to those contained within the GBG Terms:
“Batch” means the request from the Customer to process the Input File against Supplier Data through the Service;
“Default Matching Rule” means the strictest Matching Rule set by GBG that will be applied as the Matching Rule unless varied by the Customer upon request in accordance with clause 4.2;
“File Format” means the format in which Input Files are provided to GBG for processing (for example: Surname, First Name, Address). The File Format is determined by the Customer and must be communicated to GBG prior to submitting any Input File for processing and will be subject to a Set Up Fee;
“IMS Additional Terms” means the Additional Terms relating to particular Datasets and/or aspects of the Service as updated from time to time which are available at https://gbgplc.com/en/legal-and-regulatory/legal-additional-terms/Investigate-Managed-Services;
“Input File” means a file of Customer Data that GBG will process and enhance upon request from the Customer and in accordance with the relevant terms of the Agreement;
“Matched Record” means a Transaction processed by GBG that has resulted in a positive match against a record held in the Supplier Data;
“Matching Rules” means the basis on which a positive match is determined as set out in the Additional Terms for the applicable Dataset or the Order Form where a Variable Matching Rule is selected. For example, whether a Transaction will generate a Matched Record against a Dataset at forename, initial, surname or address level;
“Minimum Batch Value” means the minimum Charge that will be applied to each Batch submitted for processing, as specified on the Order Form;
“Processed Record” means a Transaction processed by GBG regardless of whether or not the Transaction generated a positive match against the Supplier Data;
“Service” means the Investigate Managed Services (IMS) service provided to the Customer which comprises of the Datasets selected on the Order Form, which allows the Customer to process Batches on either a (i) one-off or (ii) ongoing basis during the Term, together with the Standard Support Services as described on the Service Page and any other ancillary services provided by GBG to the Customer pursuant to the Agreement;
“Service Page” is available at https://www.gbgplc.com/legal-and-regulatory/products-v6/investigate-managed-service;
“Set Up and Data Processing Guide” means the document detailing instructions that may be required to support the Customer accessing the Service, together with details of how Input Files should be formatted, retention periods and other supporting information;
“Set-up Fee” means the Charges payable on or before the Contract Start Date for the setup of each User Account and File Format and, where applicable, when the Customer requests changes to any User Account and or File Format;
“Standard Matching Rule” means the strictest Matching Rule set at Dataset level that cannot be varied by the Customer. Datasets that cannot be varied will be identified in the Additional Terms as having Standard Matching Rules;
“User Account” means where relevant to the delivery of the Service, the specific configuration of the Service, File Format, and or Datasets created for the Customer as detailed on the Order Form; and
“Variable Matching Rule” means a Matching Rule that is different to the Default Matching Rule for a particular Dataset as agreed by GBG and the Customer in accordance with clause 4.8 and specified in the Order Form. Where Variable Matching Rule is available for a particular Dataset it will be set out in the Additional Terms. If no Variable Matching Rule is selected the Default Matching Rule for the relevant Dataset will apply.
1.2 The headings in this Service Schedule do not affect its interpretation.
2.1 The Agreement will start on the Contract Start Date and (i) where the Service is provided on a one-off basis will continue until the Batch is complete or (ii) where the Service is provided on an on-going basis will continue for the Initial Term and shall automatically renew for further 12-month Renewal Terms, unless terminated earlier in accordance with the terms of the Agreement.
3.1 Where relevant to the Customer the following shall apply:
(a) the Customer shall be responsible for delivering all necessary Input Files to GBG at the specified location in a readable condition within the delivery timescales agreed and, in the manner, quantity and form agreed in the Order Form;
(b) Input Files may be scanned for viruses and malware. Any Input Files that are found to contain such items will not be processed and the Customer will be notified;
(c) reprocessing of any Customer Data required due to any fault on the part of GBG or its employees to exercise reasonable skill and care shall be made at GBG’s expense, subject to the Customer making available any information or Input Files necessary for such reprocessing;
(d) reprocessing of any Customer Data required as a result of a failure by the Customer to fulfil any of its delivery obligations set out in clause 3.1(a) shall be carried out at the Customer’s expense;
(e) GBG shall not be liable for deletion or destruction of or for damage to the Input Files and the Customer should retain duplicates of all Customer Data and Input Files supplied; and
(f) GBG reserves the right to refuse to process any Input Files if, in its reasonable opinion, (i) the Input Files do not align with the agreed File Format for the relevant User Account; (ii) such Input Files are provided by the Customer contrary to any obligations or agreed terms contained within the Agreement, (iii) processing such Input Files would be either Party in breach of applicable laws or regulations, and (iv) the reasons for processing do not match the Customer’s selected Customer Use Case.
4.1 Where the Customer is licenced for the Service on an on-going basis, use of the Service is subject to the limitations of the Licence as set out in the Order Form. Specifically:
(a) Should the Customer need to increase the number of Authorised Users set out in its Licence, the Customer shall inform GBG promptly and if required purchase additional Authorised User licences from GBG.
(b) At the end of the relevant Initial Term or Renewal Term any unused Prepayment will expire and cannot be carried forward.
4.2 The Customer acknowledges and accepts that as standard GBG uses the strictest Matching Rule available for each Dataset. The Standard Matching Rules and Default Matching Rules will be set out in the Additional Terms and will always be applied to any processing carried out by GBG, save as set out in clause 4.3 set out below.
4.3 Notwithstanding clause 4.2, the Customer may request that GBG applies a Variable Matching Rule to a Dataset where available. Before GBG permits the use of a Variable Matching Rule, the Customer must provide notice and justification for such request, which shall include details of why such request is being made and how the Results will be used. GBG reserves the right to refuse to process against a Variable Matching Rule at its sole discretion. Variable Matching Rule requests must be documented and included on the Order Form or in a variation to the Agreement as applicable.
5.1 The Charges payable for each Transaction shall be calculated on a Matched Record or Processed Record basis as detailed on the Order Form.
5.2 Where the Order Form states that the Customer will be charged on a Matched Record basis, GBG shall only invoice the Customer for the Results generated from a positive match against the Supplier Data in accordance with the Matching Rules applicable to the relevant Dataset.
5.3 Where the Order Form states that the Customer will be charged on a Processed Record basis, GBG shall invoice the Customer for all Transactions processed regardless of whether or not the Transaction generated a positive match against the Supplier Data.
5.4 The Set-up Fee will apply and be invoiced on the Contract Start Date. The Set-up Fee must be received prior to any processing being carried out. In the event the Customer wishes to make a change to a File Format and or User Account during the Agreement, a further Set-up Fee will be applied.
5.5 Where the Service is licenced on an on-going basis, in addition to clause 5.1-5.4, the following clauses shall apply:
5.5.1 Save as set out in clause 5.5.2. on Renewal, all Charges shall renew automatically in line with the Customer’s existing Prepayment or Annual Commitment.
5.5.2 Notwithstanding anything else in this clause 5 after the expiry of the Initial Term GBG shall be entitled to increase the Charges by giving the Customer not less than 30 days’ notice of the change.
Last updated: 29.07.2026
