Investigate API:
This Service Schedule is supplementary to the GBG Terms and applies to the Investigate API Service. Additional Terms apply where the relevant Datasets are selected on the Order Form.
1.1 In this Service Schedule the following definitions shall apply in addition to those contained within the GBG Terms:
“Core Data Investigation” means the Dataset listed as Per-Click Dataset under the Order Form for charging purposes but which represents a search performed against the core Datasets used within each Investigation;
“Investigate API Additional Terms” means the Additional Terms relating to particular Datasets and/or aspects of the Service as updated from time to time which are available at: https://gbgplc.com/en/legal-and-regulatory/legal-additional-terms/investigate;
“Investigation” means a search performed against the core Datasets as outlined on the Order Form but excluding the Per-Click Datasets. Each Investigation shall be charged in accordance with the price listed against the Core Data Investigation;
“Licence Fee” means the annual licence Charge for the use of the Service in accordance with the relevant pricing tier as specified on the Order Form;
“Per-Click Datasets” means the Datasets licenced to the Customer and listed on the Order Form and charged separately on a per-click basis for each Transaction;
“Service” means the Investigate service, delivered through API and the Standard Support Services as described on the Service Page together with any other ancillary services provided by GBG to the Customer pursuant to the Agreement;
“Service Page” is available at https://www.gbgplc.com/en/legal-and-regulatory/products-v6/investigate-api; and
“Set-Up Guide” means the document detailing instructions to support the Customer accessing the Service, together with details of how to set up and configure the API.
1.2 The headings in this Service Schedule do not affect its interpretation.
2.1 The Agreement will start on the Contract Start Date and will continue for the Initial Term and shall automatically renew for further 12-month Renewal Terms unless terminated earlier in accordance with the terms of the Agreement.
3.1 In addition to clause 2 of the GBG Terms, at the discretion of GBG, for a limited period within the Evaluation Term as set out in the Order Form or as agreed in writing by GBG, the Customer may be entitled to develop the coding for the API within a sandbox environment using mock data and mock services (the “Development Period”).
3.2 The Parties agree that, during the Evaluation Term (but not during any Development Period) the Customer shall be entitled to:
(a) Use the Service to carry out Investigations without Charge; and
(b) Use the Per-Click Datasets without Charge up to the Evaluation Value Limit specified on the Order Form.
4.1 The Customer is responsible for ensuring that the codes used to access the API are appropriate and correct and GBG shall not be responsible for any failures of the Service that result directly or indirectly from the incorrect integration with the Service and or Datasets.
4.2 It is acknowledged and agreed that:
(a) only one User ID will be provided to the Customer (specifically the System Administrator) to access the Service via the API. On receipt of the User ID, the System Administrator shall create a secure password (“API Login”);
(b) the API Login will be stored by the Customer and the Customer warrants that appropriate measures shall be implemented to ensure that the API Login remains confidential, secure and is used properly, it being acknowledged that individual Authorised Users will not be provided with individual User ID’s;
(c) the Customer shall take all necessary steps to ensure that only employees of the Customer and Outsourced Contractors (as referenced at clause 4.4 below) who are Authorised Users required to use the Service for the purposes of the Agreement, have access to and receive the benefit of the Service and the Results (or information derived from the Results), including without limitation implementing, maintaining and enforcing an appropriate security policy; and
(d) The Security clauses detailed in the GBG Terms shall apply in respect of:
(i) the Customer’s obligation to ensure that the API Login is kept confidential and secure and is used properly; and
(ii) the Customers obligations set out at clause 4.2(c) above. For the avoidance of doubt, pursuant to the Security clause of the GBG Terms, the Customer shall immediately inform GBG if there is any reason to believe that any of the obligations referenced at 4.2(d)have not been complied with.
4.3 Use of the Service is subject to the limitations of the Licence as set out in the Order Form, specifically at the end of the Initial Term or Renewal Term any unused Investigations and/or Prepayment will expire and cannot be carried forward.
4.4 Notwithstanding anything else in this clause, GBG confirms that the Customer may appoint a contractor or third party who will be named on the Order Form and will be permitted to carry out certain administration or management services for the Customer in relation to the Agreement (“Outsourced Contractor”). Such services will include the Outsourced Contractor being given access to the Services to assist with setting up the API. For the avoidance of doubt, the Customer agrees to take full responsibility for the actions of the Outsourced Contractor in respect of its use of the Services and compliance with the terms of the Agreement.
4.5 It is acknowledged and agreed that the Outsourced Contractor provides certain services to the Customer in relation to this Agreement under a separate agreement between the Outsourced Contractor and the Customer (hereinafter referred to as an "Outsourcing Agreement"). For the avoidance of doubt, upon termination of the Outsourcing Agreement for whatever reason, the Customer must ensure that the Outsourced Contractor will no longer have access to the Services.
4.6 Where the Customer has selected “Media” (as defined on the Service Page) as its Customer Use Case, the Customer’s use of the Service must be compliant with all applicable laws and regulations, and this clause 4.6 of this Service Schedule. Specifically, the Customer:
(a) must be able to evidence compliance in relation to exemptions under Applicable Data Protection Law.
(b) warrants and represents that save where expressly permitted by law, it shall only use the Service to cleanse and enhance Customer Data for the purposes of updating and/or verifying the Customer Data and/or making contact with a data subject within the Customer Data.
(c) except in circumstances where a Customer is subject to the necessary exemptions as detailed in Paragraph 26 of Part 5 of Schedule 2 of the Data Protection Act 2018, must not use the Service for the purposes of identifying a data subject where the Customer does not have the relevant permission from the data subject in accordance with the Data Protection Act 2018. For the avoidance of doubt Paragraph 26 of Part 5 of Schedule 2 of the Data Protection Act 2018 provides an exemption in respect of journalism in circumstances where a Customer reasonably believes that (having regard, in particular, to the special importance of the public interest in freedom of expression) publication would be in the public interest.
(d) shall only apply the journalistic exemption when the Customer can;
i. ensure that the personal data in question is only processed with a view to the publication of journalistic material;
ii. reasonably believe that, having regard in particular to the special importance of the public interest in freedom of expression, publication would be in the public interest; and
iii. reasonably believe that the application of the listed Data Protection Act 2018 provision would be incompatible with its journalistic purpose.
5.1 Save as set out in this clause 5 and any other price increase provisions outlined in the Agreement (including the Order Form), on Renewal, all Charges shall renew automatically in line with the Customer’s existing Licence, Licence Fee, and Prepayments.
5.2 All Charges for Per-Click Datasets will be deducted from the Prepayment on a monthly basis until the Prepayment is used up and thereafter shall be invoiced monthly in arrears.
5.3 Notwithstanding anything else in this clause 5, GBG shall be entitled to increase the Charges for the Licence Fee or the Per-Click Datasets by giving the Customer not less than 30 days’ notice prior to the expiry of the Initial Term or applicable Renewal Term of the change.
5.4 The Customer shall maintain accurate and up to date records regarding its use of the Service including how they utilise the Results obtained through an Investigation. In addition to the audit rights at clause 13 of the GBG Terms, and on receipt of GBG’s reasonable request, the Customer shall provide GBG with a fully completed licence declaration form confirming the details of its use of the Service. In the event that this licence declaration form or if similar information is obtained directly from the Customer by GBG, reveals that the Customer has exceeded the limitations or restrictions set out in the Licence or the Customer’s actual use of the Service is different from that explained at onboarding with regard to the utilisation of the Results received through an Investigation, GBG shall be entitled to increase the Charges to accommodate for the continued use of the Service.
Last updated: 29.07.2026
