GBG Identify:
This Service Schedule is supplementary to the GBG Terms and applies to the GBG Identify Service. Additional Terms apply where the relevant Datasets are selected on the Order Form.
1.1 In this Service Schedule the following definitions shall apply in addition to those contained within the GBG Terms:
“App” means the mobile application available to Consumers for use on iPhone and Android Devices;
“Consumer” means the individual data subject that registers for the goods and/or services provided by the Customer which requires an authentication via the Service;
“Consumer Data” means any and all data (including any personal data) provided by a Consumer to GBG for processing via the Service;
"Document Library” means the template documents that the Service are trained to recognise and process as updated from time to time. This shall include all Identity Documents supported within the Service;
“GBG Identify Additional Terms” means the Additional Terms relating to particular Datasets and/or aspects of the Service as updated from time to time which are available at https://www.gbgplc.com/en/legal-and-regulatory/legal-additional-terms/identify/;
“Identity Document” means a document processed via the Service, which may be used to prove a person’s identity and/or address. For example, a passport, driving licence, National Identity card, utility bill or bank statement;
“Initial Price” means the Charges for the use of the Datasets during the Initial Term of this Agreement, as set out within the Order Form. Where the Initial Price listed on the Order Form is lower than the Standard Price listed, the Initial Price will be considered to be Preferential Pricing;
“Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, adaptation, or alteration, retrieval, consultation, use, modification, storage, disclosure, restriction, erasure, or destruction;
“Registration” means each time a Consumer registers for goods and/or services provided by the Customer which requires an authentication via the Service. Registration shall be deemed complete on the sending of the invite to the Consumer;
“Results” means all information provided to a Customer by GBG including the results of any enquiry or search, reports or management information regarding the Customer’s use of the Service. This may, where relevant, include Consumer Data collected via the App and Supplier Data;
“Service” means the GBG Identify service which comprises of GBG products and Datasets accessed via the App, the Standard Support Services and Professional Services as described on the Service Page together with any other ancillary services provided by GBG to the Customer pursuant to this Agreement;
“Service Page” is available at https://www.gbgplc.com/en/legal-and-regulatory/products-v6/gbg-identify;.and
“Standard Price” means GBG’s standard Charges for the use of Datasets provided as part of the Service as set out in the Order Form and updated by GBG from time to time.
1.2 The headings in this Service Schedule do not affect its interpretation.
2.1 Save where an Order is for an Evaluation, this Agreement will start on the Contract Start Date and will continue for the Initial Term and thereafter on a rolling basis unless terminated earlier in accordance with the Agreement.
3.1 GBG shall retain all Intellectual Property Rights in documents generated as a result of the provision of Professional Service or Standard Support Service including any template Identity Documents added to the Document Library as a result of any request by the Customer for the addition of new document types.
4.1 Save as set out in this clause 4 and any other price increase provisions outlined in the Agreement (including the Order Form), on Renewal, Prepayments shall renew automatically.
4.2 If the Customer has received Preferential Pricing or if the Standard Prices or payment terms that applied on the Contract Start Date have changed during the Initial Term then unless otherwise expressly agreed in writing between the Parties, GBG’s current Standard Prices and payment terms will prevail in respect of the Customer’s continued use of the Service after the Initial Term.
4.3 If the Customer materially breaches the Agreement and has received Preferential Pricing, GBG may terminate the Agreement or withdraw the Preferential Pricing as a consequence of the breach. GBG shall provide 30 days’ notice of its intention to revoke such pricing. Following revocation, GBG’s Standard Prices and payment terms (as notified to the Customer) will apply from the date of the breach for the remainder of the Initial Term and any continued use thereafter.
4.4 Notwithstanding anything else in this clause 4, after the expiry of the Initial Term GBG shall be entitled to increase the Charges under an Order by giving the Customer no less than 30 days’ notice of the change.
5.1 As a part of GBG’s ongoing product lifecycle management programme, GBG will, from time to time, carry out Updates to the Service as set out below:
5.1.1 Where the App requires updating the Customer will be prompted to update the App when the App is launched, or when following an email or text message invitation to perform a verification.
5.1.2 Save where set out in 5.1.3, where the Update relates to elements of the Service provided by GBG, the Update will happen automatically.
5.1.3 Where the Customer is required to take steps to transition to the latest Version of the Service, or to install an Update, GBG will inform the Customer via its Service status page available at gbgstatus.com and advise it of the steps they need to take. The Customer will, as soon as reasonably possible, carry out the necessary steps detailed in the notice.
6.1 Where the Customer uses GBG’s Identity Document modules/sources that performs face match and liveness tests as part of the Service, where appropriate, the Customer is required to obtain express written consent from each Data Subject being verified, in accordance with the Agreement and Applicable Data Protection Laws. The Customer therefore acknowledges that such laws (e.g. Biometric Information Privacy Act (740 ILCS 14/ in Americas or under UK GDPR/EU GDPR) may require the Customer to disclose GBG’s processing of Biometric Data (as defined in the DPA) to the Data Subject and/or link back to GBG’s privacy notice to disclose the processing details.
6.2 The Customer shall, where required under Applicable Data Protection Laws and in accordance with all its obligations under the DPA, disclose GBG’s Processing of biometric data to the Data Subject and/or provide a link to GBG’s privacy notice to disclose the Processing details which can be found here: https://www.gbgplc.com/en/legal-and-regulatory/products-services-privacy-policy/.
6.3 As part of the Service, the Customer may provide or GBG may request samples of Identity Documents to improve the accuracy of GBG’s Document Library. In such event, the Customer shall be responsible for obtaining the express Consent (as defined in the DPA) of the Data Subject for the collection, and Processing of the Data Subject’s Personal Data for such purpose together with any other requirements under Applicable Data Protection Law.
Last updated: 29.07.2026
