GBG Go:
This Service Schedule is supplementary to the GBG Terms and applies to the GBG Go Service. Additional Terms apply where the relevant Datasets are selected on the Order Form.
1.1 In this Service Schedule the following definitions shall apply in addition to those contained within the GBG Terms:
“Annual Journey Volume” means the total number of Journeys initiated by the Customer within the GBG Go Service Platform during each contractual year;
“Decision” means the amalgamation of Results to determine the next steps within the Customer’s Journey;
"Document Library” means the template documents that the Service is trained to recognise and process as updated from time to time. This shall include all Identity Documents supported within the Service;
“GBG Go Additional Terms” means the Additional Terms relating to particular Datasets/Sources as updated from time to time which are available at https://www.gbgplc.com/en/legal-and-regulatory/additional-terms-v5/go/;
“GBG Go Service Platform” means the interface through which data is passed by the Customer to the Service or through which the Service passes data to the Customer;
“Identity Document” means a document processed via the Service, which may be used to prove a person’s identity and/or address. For example, a passport, driving licence, national identity card, utility bill or bank statement;
“Investigation” means the Customer Audit Trail (as defined in the DPA) and the review and reporting analytics tools in relation to Journeys and Users;
“Journey” means the end-to-end flow that Users build within the GBG Go Service Platform to perform identity verification and fraud checks on its customers;
“Low Code/No Code Tools (“LC/NC Tools”) means a deployment approach made available within the Go Service Platform that allows an Authorised User to manage Journeys entirely through GBG prebuilt components with minimal hard-coding or without the need to write any code;
“Permitted Purpose” means the Customer’s use of the Service for identity verification and fraud purposes and subject to any restrictions and/or conditions for the use of applicable Datasets/Sources outlined in the GBG Go Additional Terms;
“Preview Site” means access to the Service interface for the sole purpose of testing any integration or Journey and assessing whether the Services meets the Customer’s business requirements;
“Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, adaptation, or alteration, retrieval, consultation, use, modification, storage, disclosure, restriction, erasure, or destruction;
“Service“ means the GBG Go service which comprises of the Dataset/Sources selected on the Order Form, any Batches processed pursuant to a Batch Request (if applicable) together with the Standard Support Services and Professional Services as described on the Service Page and any other ancillary services provided by GBG to the Customer pursuant to this Agreement;
“Service Page” is available at https://www.gbgplc.com/en/legal-and-regulatory/products-v6/gbg-go/; and
“User Insights” means the functionality in Investigation that enables the Customer or GBG to generate reports in relation to User activity which may contain Personal Data; usage reporting: analytics and any other functionality which may be added from time to time.
1.2 The headings in this Service Schedule do not affect its interpretation.
2.1 Save where an Order is for: (i) an Evaluation or (ii) a Batch, this Agreement will start on the Contract Start Date and will continue for the Initial Term and shall renew for further 12-month Renewal Terms unless terminated earlier in accordance with the Agreement.
3.1 Notwithstanding anything to the contrary in the Agreement, GBG may monitor the Customer's use of the Service and collect and compile data and information relating to Customer's use of the Service to be used by GBG in an aggregated and anonymised manner, including to compile statistical and performance information related to the provision and operation of the Services ("Aggregated Statistics"). The Customer acknowledges and accepts that GBG may (i) make Aggregated Statistics publicly available in compliance with Applicable Data Protection Laws and (ii) use Aggregated Statistics to the extent and in the manner permitted under Applicable Data Protection Laws, provided that such Aggregated Statistics do not identify the Customer or the Customer’s Confidential Information.
4.1 The Customer shall only use the Service for the Permitted Purpose.
4.2 The Customer acknowledges that:
(a) any Journey templates provided by GBG as part of the Service are solely recommendations; and
(b) it is the Customer’s responsibility to configure and create the correct Journey and produce a Decision that meets their business and regulatory requirements.
4.3 Investigation. The Customer must and shall ensure that its Users must not upload or populate unrelated information within Investigation, including but not limited to bank account details, social security numbers, financial information, sensitive personal information as defined under Applicable Data Protection Law (such as medical information), or malicious content (“Prohibited Material”). Information provided must only be relevant to the Transaction and should therefore exclude any Prohibited Material. GBG shall not be liable to the Customer or any claim made by a third party for loss, damage, or liability arising from the Customer’s failure to comply with the provisions of this clause 4.3.
4.4 The Customer must “opt-in” to User Insights within Investigation to utilise its capabilities and generate reports.
4.5 Where applicable, the Customer acknowledges and agrees that the LC/NC Tools are provided “as is”, and that any Documentation relating to the LC/NC Tools is provided for information only, may be updated by GBG from time to time, and does not form part of this Agreement.
4.6 Preview Site. Access to the Preview Site will be provided to the Customer for the Term of the Agreement. Access to the Preview Site shall be allowed without Charge up to an agreed figure (“Monthly Preview Volume”) provided that:
(a) The Service is not being used for any productive or commercial purpose; and
(b) The Service is only being used for processing the Customer’s existing Customer Data.
4.7 The Customer agrees that any usage in excess of the Monthly Preview Volume will be charged in accordance with the Charges outlined in the Order Form. Any amount not used in the month period to which the Monthly Preview Volume applies cannot be carried over into subsequent periods.
4.8 The Customer shall not make available the Preview Site or any information derived by use of, reference to, or comparison with the Preview Site to any person, or use of any of the same other than solely for the purpose of trialling the Service; nor shall the Customer use the Preview Site in the provision of any services to any other individual or organisation for gain or otherwise unless such use is specifically authorised in writing by GBG.
4.9 Notwithstanding the Standard Support Services, the Customer acknowledges that the technical specification and operation of the Preview Site and the service levels, response times, support or maintenance provided in relation to the Preview Site shall be at GBG’s discretion.
5.1 Save as set out in clauses 5.2 and 5.3 below and any other price increases outlined in the Agreement, (including in the Order Form) on Renewal, all Charges shall renew automatically in line with the Customer’s existing Licence, Licence Fee, and Prepayments.
5.2 Notwithstanding anything else in this clause 5, after the expiry of the Initial Term GBG shall be entitled to increase the Charges by providing at least 30 days’ notice of the change.
5.3 The Customer acknowledges that the Licence Fee is based on the estimated Annual Journey Volume as detailed on the Order Form. During each contractual year and prior to any Renewal Term, GBG will evaluate the Annual Journey Volume. In the event the actual Annual Journey Volume exceeds the estimated Annual Journey Volume by more than 10% in any contractual year, GBG shall be entitled to increase the Licence Fee in line with the updated estimated Annual Journey Volume for the following contractual year or for any Renewal Term.
6.1 GBG shall retain all Intellectual Property Rights:
(a) in and to any User Insights and Aggregated Statistics created by GBG; and
(b) in documents generated as a result of the provision of Professional Services or Standard Support Services including any template Identity Documents added to the Document Library as a result of any request by the Customer for the addition of new document types.
7.1 Where the Customer uses GBG’s Identity Document modules/sources that performs face match and liveness tests as part of the Service, where appropriate, the Customer is required to obtain express written consent from each Data Subject being verified, in accordance with the Agreement and Applicable Data Protection Laws. The Customer therefore acknowledges that such laws (e.g. Biometric Information Privacy Act (740 ILCS 14/ in Americas or under UK GDPR/EU GDPR) may require the Customer to disclose GBG’s processing of Biometric Data (as defined in the DPA) to the Data Subject and/or link back to GBG’s privacy notice to disclose the processing details.
7.2 The Customer shall, where required under Applicable Data Protection Laws and in accordance with all its obligations under the DPA, disclose GBG’s Processing of biometric data to the Data Subject and/or provide a link to GBG’s privacy notice to disclose the Processing details which can be found here: https://www.gbgplc.com/en/legal-and-regulatory/products-services-privacy-policy/.
7.3 As part of the Service, the Customer may provide or GBG may request samples of Identity Documents to improve the accuracy of GBG’s Document Library. In such event, the Customer shall be responsible for obtaining the express Consent (as defined in the DPA) of the Data Subject for the collection, and Processing of the Data Subject’s Personal Data for such purpose together with any other requirements under Applicable Data Protection Laws.
Last updated: 29.07.2026
