Working with GBG Legal
Working with us & our Legal Team
At GBG we are proud to offer our customers a range of products and services that combine fast and accurate technology with comprehensive global datasets, all backed up by 30+ years of trusted expertise in identity verification, fraud management and location solutions.
The information on this page is provided to assist you in reviewing our standard T&Cs.
Our Terms & Conditions (T&Cs)
Our T&Cs have been drafted to accurately reflect the complex nature of the products and services that we provide, clearly and transparently setting out what you can expect from us when signing up as one of our customers. Over the years we have taken on board Customer feedback and made changes and updates to our T&Cs to ensure that the provisions we include are up-to-date and in line with current legislation and are fair, balanced, and reasonable in the context of the products and services being provided.
Most of our products and services contain data from our third-party data suppliers. Consequently, there are certain legal terms and licence provisions we need to put in place with our customers to compliantly deliver the quality service you expect. These licence provisions are set out in our T&Cs and on our Additional Terms page. Although these terms are non-negotiable, we have worked hard to simplify, streamline and minimise the terms we need to pass on in this way making it as easy as possible for customers to contract with us.
Raising queries & negotiation
We are confident that our T&Cs are fit for purpose and drafted in a way that reflects the products and services that we provide, and protects our customers, our third-party data suppliers and the GBG Group. In addition, as our products and services are generally “off-the-shelf” solutions, they are provided to all our customers in the same way. Therefore, we do not envisage our customers requiring bespoke amendments to our T&Cs.
We’re keen to support our customers so if you have comments or questions, then we are happy to discuss these with you. Arrange a call with your Customer Success Manager in the first instance. If applicable, any amendments to our T&Cs will be reviewed by GBG Legal and our other support teams.
Sharing our T&Cs with you
When sharing T&Cs with you, we don’t expect many (if any) amendments to be required. We’ve set out below some guidelines of how best to achieve our common goal of agreeing T&Cs.
Have a conversation
We find it is much quicker and more collaborative for both parties to have a conversation, for us to understand a customer’s concerns. By having these conversations, each party can better understand the other’s position before considering or preparing amendments. If amendments are required, then this would be discussed with you at that stage.
Be pragmatic
As highlighted above, we are limited as to the substance and number of amendments made to our T&Cs. Our common goal is to agree T&Cs that adequately protect both parties, in the context of the products or services being provided. Negotiating stylistic or substantially unnecessary amendments slows down the contracting process. A pragmatic approach by both parties enables you to access our world class products and services as soon as you require them.
Understand our obligations
We have legal, regulatory and contractual obligations to our third-party data suppliers, our regulators and our customers. Our T&Cs are drafted to accommodate those obligations, which limits our capacity to agree bespoke amendments to our T&Cs. Understanding this context, and why our T&Cs are drafted the way they are, helps us to reach a contractual agreement with you with minimal friction.
Should you have any queries about our T&Cs or the Legal process at GBG, please reach out to your Customer Success Manager.
