This policy was last updated on 18th October 2022.
Apple Store's or Google Play Store terms will apply to your use of the App (as applicable to the location you have downloaded the App).
The ways in which you can use the App may also be controlled by the Apple Stores rules and policies https://www.apple.com/legal/internet-services/itunes/us/terms.html and the Apple Stores’ rules and policies shall apply instead of these Terms where there are differences between the two.
The App can be used on all iPhone and android devices with a suitable memory to support the App as advised from time to time. At present this requires IOS 12.0 or later (for Apple) and can be used on all Android operating systems.
All support for the App is provided via the GBG Helpdesk. If you want to learn more about the App or have any problems using the App please take a look at the support resources available here.
You must be 18 or over to accept these Terms and download and use the App.
In return for you agreeing to comply with these Terms, you:
You may not transfer the App to someone else. If you sell any device on which the App is installed, you must remove the App from it.
We may need to change these Terms to reflect changes in law or best practice or to reflect changes to the App or Service, for example to cover any additional features which we may introduce.
Each time you use the App or Service to verify your identity, you will be asked to accept the latest version of these Terms.
If you do not accept the Terms you will not be permitted to continue to use the App and the Service.
From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.
The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.
If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device.
By using the App you agree to GBG collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve the App products and any Services We provide to you.
We do not allow you to link to other websites via the App, and we do not allow any third parties to link to the App.
You agree that you will:
All intellectual property rights in the App throughout the world belong to GBG, and all intellectual property rights in the Service belong to us (or our licensors). The rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App or the Services other than the right to use them in accordance with these Terms.
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
- losses that were not foreseeable to you and us when these Terms were formed;
- losses that were not caused by any breach on our part;
- business losses; and
- losses to non-consumers.
If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
The App and the Services are provided for identity verification purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the Appstore site) meet your requirements.
If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us.
We may suspend or terminate access or operation of the App and the Services at any time as we see fit.
If we end your rights to use the App and Services:
We may transfer our rights and obligations under these Terms to another organisation, if We do this then notification will be provided via the Apple Store or Google Play Store listing.
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out within these Terms.
If a dispute cannot be resolved using our complaint handling procedure or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.
If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.