Fraud investigation

Investigate 50% more fraud without increasing resource

Trace & investigate fraudsters.

In an ideal world, you would know exactly who - and where - your customers are. Making it easy to identify the genuine customers from the fake ones.

But keeping up to speed with contact details, location and behaviour patterns in an increasingly dynamic, digital world is a challenge – especially for fraud teams who have traditionally relied on manual investigation.

Investigators have to act quickly to prevent further attacks to their business – or their customers. A fraudster can wreak financial havoc on an individual or corporation in minutes, costing millions of dollars in the process.


less time needed if retail fraud investigations are automated


social media posts available to support fraud investigation


of organisations globally have been victims of identity-related fraud

We can help you

Identify identity-related fraud

Is there a risk that the fraudster has stolen someone else’s identity – or are they in fact using their own name and address?

Detect suspicious behaviour online

Compare online data with what you know already for much richer insights into whether or not the customer is behaving as you expect.

It’s not efficient to simply staff up when things get busy. Automated screening will reduce the number of exceptions you have to interrogate. And access to a broader range of identity related data will speed up investigations by as much as 50%.

Our award winning trace and investigate solution, GBG Connexus, uses fully consented data and can help you pinpoint exactly where in the world your customer is located, even if they haven’t been entirely honest!