What it does

Employees make hundreds of decisions each day – are their decisions the best decisions for the business? GBG Process Manager takes the subjectivity out of decision making by taking automatic actions based on the rules and processes in place at an organisation to deliver the best decision for the business.

The benefits of GBG Process Manager

Fully configured, GBG Process Manager enables you to:

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    Automate the decision making process and make modifications instantly to accommodate for new organisational policies

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    Manage all applications consistently by eliminating human subjectivity

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    Segment customers by setting terms according to a person’s risk and profit potential

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    Take action quickly with online scoring and decision recommendations, and automated assessment

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    Focus on strategy instead of spending time making hundreds of single decisions every day

How it works

Here what GBG Process Manager can do when it’s fully configured:

Credit checking with GBG Activate +

Features

  • Identify low-risk customers who will be good for your business
  • See blacklisted, high risk and duplicate applicants
  • Tweak the way you test to find the best credit scoring approach for you
 

Benefits

  • Decide instantly whether to accept new customers and get them on board without any hassle
  • Let the right people in – and keep the wrong ones out
  • Adapt to your organisation’s specific rules and processes

Fraud detection with GBG Instinct +

Features

  • Check your new customer data against basic identity information, account numbers, prior applications, previous behaviour and more
  • Set your own rules and pass/fail scores
  • Import all kinds of datasets, spreadsheets or reference tables 
 

Benefits

  • Sign up new business – fast
  • Achieve high fraud detection rates, using smart matching routines, spotting patterns and finding clues
  • Gain more control in finding fraud and welcoming new business – and establish your own rules for decision-making

Behaviour monitoring with GBG Predator +

Features

  • Measure what your customers are doing against ‘normal’ behaviour
  • Be ready if behaviour looks criminal
  • Set your own rules for fraud based on what you deem to be fraudulent behaviour
 

Benefits

  • Safeguard your business against transactional fraud and money laundering
  • Guard against identity theft, changing economic circumstances, account takeover and other risk areas
  • Handle millions of transactions daily in real time – so you needn’t miss a thing

Your own additions +

Features

  • Incorporate your own apps and data into Process Manager, so it can interrogate, report back and raise alarms if need be
 

Benefits

  • Customise the way it works – so its strengths are adapted to the decisions you need to make

Improve profitability +

Features

  • Create automatic decisions to rejection of unsuitable applications
  • Set business terms according to an applicants' risk and profit potential Benefits
 

Benefits

  • Reduce credit loss
  • Cut costs by hiring fewer employees
  • Eliminate loss attributed to human error
  • Employees can focus on developing high value skills

Provide great customer service +

Features

  • Create multiple, custom workflows to meet all your business requirements
  • Easy to use solution that allows  for instant updates to business rules and workflows 
  • Integration with multiple platforms allows answers to be sent automatically to a customer
 

Benefits

  • Maximise acquisition by automatically segmenting customers and delivering the most suitable workflow
  • Adapt quickly to evolving business requirement
  • Have complete control of your business processes
  • Response time to applicants and customers is minimised

Additional features

Fully configured implementations of GBG Process Manager include this add-on module:

Total customer view +

Features

  • Consolidate all your customer data, regardless of type (mobile / email / IP) – also known as master data management
 

Benefits

  • Know everything about your customer – achieve a ‘golden customer record’

Talk to somebody about this product

GBG Process Manager works brilliantly when teamed with: