Published: Friday November 19, 2010


GB Group would like to congratulate Zinc Group, who scooped the award for DCA of the Year under 2m at the prestigious Debt Collections Awards, hosted by Credit Today.  Now in its fourth year, The Debt Collection Awards is the only awards scheme aimed at celebrating the achievements of professionals working in debt collection enforcement, debt purchase and tracing.

Glasgow based Zinc Group delivers innovative customer offerings and has become one of the fastest growing consumer & commercial credit management receivables companies in the UK.

In February 2010 Zinc Group got in touch with GB Group and after a presentation of GB Accelerator e-Trace (e-Trace), decided to implement it straight away. After a short implementation process, Zinc Group’s team took instantly to the user-friendly tracing tool. Together with their excellent financial performance and business strategy, e-Trace was a contributing factor in Zinc Group winning this award.

The Benefits

37% increased contact rates by using e-Trace

Innovatively, Zinc Group use e-Trace at the front and back end of their tracing processes. If a call comes in the agents can gather responsive data, instantly confirming the caller’s identity and their details, speeding up the process for data protection and ultimately debt tracing. At the back end, the company uses e-Trace for tracing a list of debtors that need to be verified before being contacted.

 Using e-Trace has helped Zinc Group to:

Speed up their tracing processes and has helped to achieve increased contact rates of 37%, driving quicker collections 
Gain 22% more telephone numbers than when using previous tracing methods 
Achieve a single customer view by consolidating findings from multiple population databases 
 “Using GB Accelerator e-Trace at the front and back end of our processes has really helped us to improve contact rates by 37% and ultimately led to quicker debt collections.” 
Operations Director, Zinc Group

“GB Group’s identity management tool GB Accelerator e-Trace, enables us to confirm the details of the maximum number of debtors, while using personal identity data responsibly and staying compliant with the relevant legislation. GB Group is at the forefront of identity management solutions and technology and we are extremely happy with their services.” 
Operations Director, Zinc Group