Online shopping has created a huge boost in the delivery business. Sometimes things go wrong. But sometimes people simply try to take advantage of the system by saying orders didn’t arrive when they did.
If they get away with it, they’ll keep the goods and their money, and maybe even obtain additional compensation. With GBG ClaimsID you can put a stop to it.
"GBG's tracing solution has been a valuable addition to our fraud prevention toolbox – when our initial free trail ended, the fraud team missed it to the point that they asked when they could have it back! Our most important issue is not refusing non-fraudulent orders, and GBG tracing solution allows us to quickly and reliably validate that details are genuine. There’s no delay to orders and we can ensure that our customers are getting the best service possible. In my opinion, GBG tracing solution is the ‘in form’ product for customer validation."
Group Loss Prevention Manager
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“Best practice and doing things the right way – for both the business and the customer – depends on having the right tools to tackle retail fraud. GBG Trade provides a new and essential instrument for doing this, providing a ground-breaking means of cutting down losses arising from first-party fraud against retailers engaged in ecommerce. It is a solution that the whole sector could pick up on – to everyone in the industry’s advantage. Companies in the retail industry have not really worked together before to deliver a collective anti-fraud service that covers both card and credit transactions, so GBG Trade is providing a real opportunity for a level of information-sharing that has not previously been possible. This will not only ensure quicker and more effective fraud screening, but it will mean that we and other GBG Trade members can do a better job of making sure genuine customers get the best possible service.”
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