Helpdesk

GBG Activate

Check credit applications and instantly find out who’s high-value and who’s high-risk


T: +61 1800 312 860
E: customer.support@gbgplc.com

GBG Advanced check

Enabling you to verify license accuracy and entitlement for all your drivers


T: 0115 969 4952
E: datateam@advancedcheck.co.uk

GBG Connexus

Trace, investigate and confirm the identities of individuals quickly and easily using the UK's widest range of data sources


T: 01244 657 321
E: helpdesk@gbgplc.com

GBG Datacare

Improve the quality of your data by cleansing, validating and appending it your customer’s data to help you effectively engage.


T: 01244 657321
E: helpdesk@gbgplc.com

GBG ID3global

Customers sign up online from all over the world. They need to be identified and on-boarded fast


T: 0844 888 1136
E: ID3globalhelp@gb.co.uk

GBG IDscan (Enterprise)

Streamline the recognition of ID documents to speed up your customer on-boarding process. Quickly assess if a document is likely to be used to commit fraud.


T: 0844 888 1136
E: helpdesk@gbgplc.com

GBG IDscan - Scannet

The perfect product to scan ID’s and protects your nightclub and bar license


T: 0207 987 9977
E: support@idscan.com

GBG Instinct

Checks new customer information against all kinds of reference data and get answers – fast


T: +61 1800 312 860
E: customer.support@gbgplc.com

GBG KnowYourPeople

Leading UK employee identity checking service giving you the intelligence to confirm recruits and comply


T: 0115 969 4953
E: kypsupport@gbgplc.com

GBG Marketing Services

Make the most of your customer database by consolidating and enhancing everything you know


T: 01244 657 399
E: mdssupportteam@gbgplc.com

GBG OnlineDisclosures

Offering criminal record checks through a fast, automated and cost effective screening solution


T: 0845 251 5000
E: onlinedisclosures@gbgplc.com

GBG Orchestration

Detailed below are the dedicated helpdesk contact details for this product


T: +61 1800 312 860
E: customer.support@gbgplc.com

GBG Predator

Helping fight fraud by constantly watching customer transactions and alerting you when things look suspicious


T: +61 1800 312 860
E: customer.support@gbgplc.com

GBG Process Manager

Helps screen your customers and their activity through one system with GBG solutions as well as your own apps and data


T: +61 1800 312 860
E: customer.support@gbgplc.com

Loqate

Formally GBG Matchcode360. Get your customers on board reliably and with precision, drawing on quality data from 240 countries through the ultimate in type-ahead UX – taking basic information we can enhance it with business information, social media profiles, utilities supplier – and more.


T: 01244 657321
E: helpdesk@gbgplc.com

Loqate - Capture+ (UK)


T: 0800 198 6460
E: capturesupport@gbgplc.com

Loqate - Capture+ (Germany)


T: +49 621 8455250
E: capturesupport@gbgplc.com

Loqate - Capture+ (US)


T: +1 (866) 642 3240
E: capturesupport@gbgplc.com

Loqate - Verify (UK)


T: 0800 198 6460
E: support@loqate.com

Loqate - Verify (Germany)


T: +49 621 8455250
E: support@loqate.com

Loqate - Verify (US)


T: +1 (866) 642 3240
E: support@loqate.com

Loqate - Verify and Capture+

If you are not based in the UK, US or Germany, please use the contact number shown below for our Helpdesk team to support your needs


T: +44 1905 915 084

GBG ClaimsID

Stop Goods Lost In Transit fraud losses by tracking customers’ past behaviour


E: servicedesk@gbgplc.com

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