GBG Investigate is a comprehensive intelligent fraud & investigation solution that provides access to multiple individual, business and property data sources in one place. Investigate can support an organisation's criminal, fraud, contact or in depth investigative needs. Investigate can provide valuable insights with a wide pool of data, and visual graph interface that displays easy to navigate visual links between people, places & businesses. GBG Investigate also has the capability to upload bespoke data files. GBG Investigate is available through an intuitive web based user interface.
You have a requirement to use the service for the prevention and detection of crime, and / or to investigate and prosecute in relation to a criminal offence, as required by law or regulatory duties.
You have a requirement to use the service for fraud prevention, detection and investigation. For example, use of the service for investigative purposes where there is a suspicion of fraudulent activity or use of the service to investigate a fraud indicator flagged during a consumer sign up, onboarding process or as part of a transaction or after fraud has occurred.
You have a requirement to use the service to help you locate and contact a debtor in relation to the repayment of debt, or for the tracing of a Financial Conduct Authority (FCA) regulated consumer-credit or consumer-hire debt or non-FCA regulated consumer debt.
You have a requirement to use the service to locate an individual, or the relative or associate of a deceased individual for the purposes of asset reunification. This may be required by law or regulatory obligations.
You have a requirement to use the service to verify information and/or contact an individual or business for the purpose of complying with your obligations when publishing a story in the public interest. Such use must be in accordance with applicable laws and regulations, and you must be confident you can evidence compliance in relation to your exemptions under data protection law.
You have a requirement to use the service to understand more about an individual in order to meet regulatory obligations or to protect and / or support them. This may include enhanced due diligence for identity verification to reach people in relation to medical matters such as organ donation or to get up to date contact details for the performance of a contract.
You have a requirement to use the service to assess an individual’s affordability to protect and / or support them, and to allow you to meet your regulatory obligations.
This Standard Support Services schedule sets out GBG's service level commitment for the delivery of the Service and provides information as to how support for the Service can be accessed.
The Additional Terms are the special terms and conditions relating to particular Datasets and/or aspects of the Service as updated from time to time and will apply if the Customer has selected the relevant Dataset or particular aspect of the Service on the Order Form. The applicable Additional Terms can be identified by the Dataset Name and ID Number.