Our team members are central to the long-term success of GBG and we look to attract and retain the best and most engaged people.

We prioritise effective employee engagement as well as investing in the development of our team members, and we aim to cultivate a strong, committed, and innovative culture within a diverse and inclusive workforce.

Equality & Diversity

We strongly believe that diversity throughout the Group is a driver of success and recognise it has significant benefits. By focussing on diversity, we believe GBG can be a more effective, successful and profitable company as well as continuing to be considered a great place to work by our team members. Our Group-wide initiative, ‘be/yourself’, has enabled us to take a number of proactive steps with the objective of supporting and promoting an inclusive and diverse culture at GBG. We have a dedicated manager appointed as Head of Diversity & Inclusion who is supported by a team of volunteers (be/yourself champions) from around the business to advance this programme.

We publish an annual Gender Pay Gap Report, in line with the UK Government requirement. Read our UK Gender Pay Gap Report here.

Training & Development

Working in a highly regulated sector, training and development is of vital importance to the successful running of our business. GBG has an internal training platform, ‘be/developed’, which provides all our team members around the world with a large variety of learning content ranging from data privacy and information security training, employee development and management best practice.

Communications & Engagement

We believe in the importance of successful internal communications and strongly feel that all our team members should have a voice within the Group. By focusing on and listening to employee feedback, facilitated by twice yearly employee engagement surveys, we aim to be able to respond to any issues which might impact engagement and/or employee satisfaction before any problems emerge and have found this to be a very successful programme to date. We use an intranet platform called ‘be/connected’ which is the central hub for Group and customer news, as well as for internal social networking.


We are continually considering ways of maximising positive societal contributions of both our own business and that of the companies we work with. We believe it is our ability to establish trust between businesses and their customers that places us at the heart of the global digital economy. Our customers need innovative digital solutions to grow, reduce online fraud and meet increasingly stringent compliance regulations. GBG offers practical solutions and tools to enable organisations to engender trust with their customers, help them to mitigate ethical risk within their own business and keep principled practices at the heart of their business models.

Health & Safety 
and Well-being

We are committed to the effective management of health and safety and to protecting the well-being of our team members. We have a Health and Safety Policy, which details key standards, systems and procedures and we provide training and guidance to all employees and especially those with specific duties and responsibilities such as fire wardens and first aiders. We also supplement our activities with sharing best practice and guidance updates with team members.

We also provide an Employee Assistance Programme (‘EAP’) for all team members, irrespective of location. The EAP grants team members access to confidential help with issues such as health, financial support, family matters or other problems which may lead to worry and anxiety.

Response to Covid-19

Our primary focus during the Covid-19 pandemic has been on the health and well-being of our team, who look after our customers who in turn support our business. At an early stage during the pandemic we made a range of decisions to protect our people and to look after our customers and other stakeholders in order to secure the long-term prospects and value of the business. GBG has been quick to adapt to the changing working environment with our team members working effectively remotely and with a strong focus on employee engagement. Managers have been encouraged to keep in regular touch with their teams by video and conference calls, together with using our Group intranet to provide support information and to share experiences between the regions. Read more about our response here.

Read more about our social commitments here.

Corporate Responsibility Statement

As part of GBG’s Corporate Responsibility (ESG) reporting, the following statement has been extracted from GBG’s 2020 Annual Report & Accounts.