Passport Verification

Deliver a world-class customer experience, whilst assisting with your compliance obligations.

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11 million

stolen or lost passports in Interpol's database

€2,000 - €7,000

black market price for stolen, lost or forged EU documents

Are you at risk?

Age verification

If your venue has age restrictions, you might already visually check visitors passports on entry. But would the individual checking the passport be able to tell if it was fake, altered or forged? You need to know exactly who is in your venue, so you can remain compliant with legislation.

Employee screening

Many employers ask to see a passport as part of the recruitment process. But scanning and keeping a copy of an applicant's passport won't tell you if that document is fake, or has been altered. How do you know the applicant has the Right to Work in the UK? If you employ an illegal worker, you could face a civil penalty if you haven't carried out the correct checks.

Customer onboarding

Your customer onboarding process might already include a passport check - but how do you know if the passport your customer has given you is authentic? Don't be victim to fraud. You need to think compliance, whilst protecting your bottom line.

Let's work together to let the good guys in, and keep the bad guys out.

Make informed decisions.

Scan, inspect and validate a passport quickly, so you know who exactly you're employing, or who you're doing business with. Protect your reputation and prevent financial loss from fraud. 

Start using online passport verification today

Scan passport
Verify whether the passport is authentic
Make decision based on evidence
Protect your reputation and bottom line

What is passport verification?

Your customer. Their passport. 5 seconds. That's all you need for passport verification. It's that simple.

Your customer just needs to place their passport onto the passport scanner, which then inspects the photo of their face alongside performing numerous other checks, before returning a result that you can trust with confidence. 

Our passport verification system combines state-of-the-art image processing, algorithms and an encyclopedic knowledge of passports to verify whether a passport is authentic or not.

Using 3 different types of light to scan: white, infrared and ultraviolet, the passport verification system extracts data via Optimal Character Recognition (OCR), which is then harmonized with our vast datasets. You can review all the details of the scan, including the tests that were run, those that passed, and those that failed.

You can also configure 3 levels of tolerance for verification: strict, medium and default, so you can customise to your business requirements.

Hardware passport verification system

A hardware passport verification system is ideal for use within a number of industries, particularly banking or telecoms, where proving someone’s identity is critical to not only protect your organisation and your customer, but also you meet compliance obligations. A passport verification system can be integrated into your bricks and mortar branches to provide instant, reliable checks. Not only can an in-store passport verification system help to protect that particular branch, it can also help to protect your entire company. Our tailored alert system will flag a fake passport across all your branches.

Our passport verification scanner can perform as a standalone solution, or can be integrated within your network.

Online passport verification

If you have an online business, your customers can upload their passport for quick and easy online verification. You can even use a smart phone as the passport verification system. It's simple and easy to take clear, high quality pictures of your customer's passport. You'll have an unbiased result using web or mobile in 5-10 seconds as to whether it's authentic or not, so you can make an informed decision based on more than just a visual check or a gut feeling.

It's not always enough just to know if a passport is real. You need to be confident that the individual presenting the passport, is in fact the real owner. Facial recognition can be incorporated into your onboarding process as as extra layer of authentication. A passport verification system can provide instant validation of facial features between a printed document face, such as a passport photo, and a live facial image captured on a smart phone, tablet or webcam.

Passport verification is widely used in a variety of sectors including automotive, travel, gaming, retail and ecommerce, public sector, HR, telcos and financial services.

Passport verification system features

Scan in seconds

Be careful not to blink! You'll get results in 5-10 seconds, so you can make the right decision quickly.

In-depth scanning

We use Optimal Character Recognition and 3 different types of light to scan ID and extract data:

  • White: this is what our eyes see. Using white light, we can extract data, the portrait picture, and check for tampering
  • Infrared: this will read the sub-layer of the document, not visible to the naked eye. This scan will identify any tampering or forgery
  • Ultraviolet: this scan will extract the ultraviolet pattern, not visible to the naked eye

Hardware passport verification system

Our hardware passport verification system is perfect for telecoms, banking and nightclubs. Rest assured that an individual is exactly who they say they are, right there and then, so you can make informed decisions.

Custom alert system

If someone attempts to use a fraudulent passport in one of your branches, we'll flag it in every branch, so you're protected across your business.

Custom tolerance

You decide the relevant level of tolerance that's right for your business. You can set strict, medium or default verification levels to suit your organisation.


Use passport verification as a standalone solution, or integrate it into your network.

Online checks

Onboard customers quickly and seamlessly with online passport verification using a browser. Keep your customer journey smooth and uninterrupted, whilst operating responsibly.


Quickly and simply verify a passport using your mobile phone. Take a photo of your customer's passport using our handy mobile app, and get results in seconds.

Facial recognition

Our passport verification system compares facial features between a printed face and a live facial image, enabling you to add an extra layer of authentication to your onboarding process. You can be confident that the person presenting the passport is the real owner.


We're ISO27001 accredited, so we're qualified to the highest standard of information technology security procedures. You can rest assured your customers' data is safe with us.

Help desk

We're here to support you with our help desk, 24/7.

Power batch

Plunge into large repositories of data with our Power Batch functionality, and mine critical information from any image. Power batch is available as a cloud based service, or an onsite managed facility. It uses powerful IDscan servers, network, processors and storage together with IDscan engineers.

Why you should use passport verification

Make more informed decisions

Get unbiased results in seconds, so you have the evidence to make the right recruitment and business decisions.

Increase efficiency

Replace manual checks with automated passport verification to reduce your administration costs, and to eliminate human error. Use our mobile app to increase the efficiency and speed of your customer onboarding.

Protect your customers

We all want to satisfy the needs of our customers. Passport verification helps to create safer nights out, whilst helping businesses provide a smooth, uninterrupted onboarding process.

Protect against financial loss

You'll be able to tell if an applicant or potential customer is using a fake or forged passport, so you can choose not to employ them or to do business with them, helping prevent financial loss due to fraud.

Protect your reputation

Have confidence you know exactly who you're employing or doing business with. If you don't, you risk damaging your reputation.

Find out what our customers think of our passport verification system

The challenge was to integrate IDscan OCR technology into an already established FX transaction platform. In partnership with Amex, IDscan developed a solution which enhanced Amex’ operating efficiency and enabled the company to exceed their legal and regulatory requirements. The solution dramatically reduced costs through the automation of manual scanning and manual data entry as well as enhancing data protection.

IDscan’s solution proved highly versatile in adapting to the unique requirements placed on its software by various geographic locations it was deployed in. Amex had a strong business case for reducing queuing time so that Amex exchange desks in crowded environment (such as an airport) would be chosen by passing-by customers. Scanning documents on the counter significantly cut the time required to photocopy IDs, and more importantly, it automatically completed all the required forms with the customer’s personal data.

To date, Amex has fitted over 800 foreign exchange outlets with IDscan’s products.

American Express

In 2013 Metro Bank turned to IDscan to improve its existing document authentication processes and to add an additional layer of KYC and AML checks.

After a trial in three banks in the first few months of 2013, it was quickly decided that IDscan’s systems should replace existing processes and be rolled out across the entire estate. In 2015 Metro Bank announced that it will open a further 150 branches and IDscan will be integrated into this roll out plan.

Metro Bank

Reed wanted to offer their clients the ultimate layer of protection when ensuring their candidates had the legitimate right to work in the UK.

Within the first 2 hours of a 1 month trial, IDscan’s HRscan system automatically highlighted issues in 60% of documents presented. Just 1 week into the trial, Reed was already sufficiently convinced to stop the trial and place their first order.

Reed, UK

We provided an initial scheme of scanners in 100 stores on a 21 day national rollout. Impressed by the reduction in fraudulent applications, as well as ease of set up and use, EE have expanded our solution to cover a further 400+ stores.


Southwark Council have rolled IDscan’s Document Expert System across its borough to assist in identifying and tackling housing tenancy fraud. With housing benefit fraud in the UK estimated to cost the tax payer more than £200 million each year, Southwark have embraced the latest IDscan system to combat identity fraud and to protect the public purse.

Southwark Council

During September and October 2013, IDscan worked together with Optus to build a completely automated ID authentication system and installed 400 identity systems into each Optus branch in Australia, creating a networked infrastructure which allowed scanning to be fully integrated into the Optus sales process. Whilst scanning takes place locally in store, the data extraction and authentication is handled centrally, before delivering the results onto the agents screen in less than a couple of seconds.

This automation of process has saved time, increased accuracy, minimised fraud and improved overall security delivering a swift ROI.

Optus, Australia

GBG products to help you with passport verification

GBG IDscan

Document verification that can help you deliver a robust yet seamless onboarding process in your stores, and on your website.

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