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Wellington IT automates onboarding for its digital banking offering with GBG

Wellington IT has partnered with identity-tech leader GBG to improve its online banking offering for credit union clients.

Wellington IT provides specialist services to credit unions, including core financial system, online and member services including a mobile app, the ability to offer current accounts, as well as a full IT-managed service.

Wellington IT wanted to enhance its digital member onboarding solution with an automated, sleek and modern experience for its credit union members, while also optimising its staff’s time.

ID&V is available to the 20+ customers who have signed up to Wellington IT’s new mobile app, cuMobile, and the response has been great so far.

Michael Byrne, CEO, Core Credit Union said “We’re using automated ID verification as part of our Digital Member Onboarding solution which is extremely efficient, reduces the time to open an account and provides a very good member experience. The liveness test provides a sleek, modern experience for new members and the report is extremely beneficial from a compliance and KYC point of view. Despite a decrease in new accounts due to Covid, almost a quarter of our new members are joining digitally”.

Andy Chrascina, Sales Director at GBG said: “We’re delighted to partner with Wellington IT and all their clients to help enhance the digital banking experience. This is part of our ongoing vision to ensure that we can help businesses solve their current challenges relating to ID whilst planning for their future operational requirements.

Wellington IT Chief Operating Officer Ian Glenn said: “We’re extremely pleased to be partnering with GBG to help us support our customers through innovative solutions. IDScan catapults credit unions into the modern market, providing a sleek and modern experience for their members, whilst generating efficiencies for staff at the same time. Staff no longer need to spend time manually analysing and comparing IDs, giving them time back to focus on other value-generating activities.”

About GBG

GBG offers a range of solutions that help organisations quickly validate and verify the identity and location of their customers. Our market-leading technology, data and expertise help our customers improve digital access, deliver a seamless experience and establish trust so that they can transact quickly, safely and securely with their customers online.

Headquartered in the UK and with over 1,000 team members across 16 markets, we work with 19,000 customers in over 70 countries. Some of the world’s best-known businesses rely on GBG to provide digital services and keep the economy moving, from US e-commerce giants to Asia's biggest banks and European household brands. 

To find out more about how we help our customers establish trust with their customers, visit www.gbgplc.com and follow us on LinkedIn and Twitter @gbgplc.

About Wellington IT

Wellington IT provides the most successful range of Credit Union software in Ireland, currently moving billions of euro each year and managing funds for more than 1 in 4 Irish people.  We have been supporting Credit Unions in Ireland for nearly 30 years – we welcomed our first CU customer in 1990. In keeping with our community ethos, we enable Credit Unions to provide a real alternative to traditional banking, offering member services such as mobile banking, debit cards and faster electronic payments.  We are particularly proud of the fact that the annual Loan book growth for CUs supported by Wellington software in the last 12 months sits at an average of 15% against an overall industry average of 7%.  


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