Life at GBG with our Support Team Manager
In the latest article in our ‘Life at GBG’ series, we talk to Joud Haffar, Support Team Manager, based in Mersin, Turkey, about what a typical day at GBG is like.
Joud became part of the GBG team in 2016 when the business acquired IDscan, award-winning identity document authentication specialist.
My early work experience was in web development. After graduating from university, I worked as a front-end developer, modifying websites to clients’ specifications.
I then made the bold decision to go out on my own and freelance for a year. At that time, I was aware of IDscan and really intrigued by the company’s innovative and exciting document authentication technology. Needless to say, I didn’t hesitate to apply when an opportunity to join the team became available!
I joined IDscan as a Systems Engineer in Turkey, operating the customer support systems. This meant I provided essential support to customers and their technical requirements. When IDscan was acquired by GBG, my role expanded so that I provide support for a number of GBG solutions.
As Support Team Manager, a lot of my focus is on supporting my team and helping them achieve their career objectives through developing their skills. This is a part of the job that I love, and it so rewarding to see their continued progress.
My talented team ensures that continual 24/7 technical support is available to customers across all GBG solutions, so this means I get to work with colleagues from locations all across the globe. No two days are ever the same!
One of the best things about life at GBG is that my ideas are always well received and discussed. Having an open and honest line of communication makes me realise how much I’m valued.
My team is great, everyone brings a positive energy and supports each other. This helps me to enjoy my job even more! I can’t wait to see what the next few years brings.