Revolut and GBG expand partnership to tackle fraud from COVID-19
Press Release

Revolut and GBG expand partnership to tackle fraud from COVID-19

Challenger chooses identity verification provider to support on KYC and AML checks globally.

London, UK - 25 February 2021 – Financial super app, Revolut, has announced it is building on its previous partnership with global specialist in identity data intelligence, GBG, as the category leaders work together to tackle the rise of online fraud and promote the safe adoption of digital services through customer onboarding solutions, including Know Your Customer (KYC) and Anti Money Laundering (AML).

Recent findings from PwC claim that 1 in 5 consumers fell victim to identity fraud in 2020, as new audiences entered the digital-first economy. Specifically, GBG’s State of Digital Identity Report found that 59% of people opened some kind of new online account in 2020, including 31% who opened a new banking account. That, combined with the fact that half of consumers have said they’re becoming increasingly cashless as a result of COVID-19 has left consumers exposed to the perils of the online fraudscape in our increasingly digital society.

Since its launch in 2015, Revolut has been at the forefront of the fintech revolution – the challenger has been recognised in the UK as a leading solution for consumers, both for its extraordinary growth and its commitment to solving legacy financial challenges through the use of technology. Revolut has implemented solutions to better manage financial crime and threats to its customer accounts, and Revolut is looking forward to also working with GBG to further develop its processes for KYC and AML checks. 

Revolut is looking to amplify its onboarding solution and has chosen to work with GBG who are the leaders in identity verification. GBG’s ID3Global technology lends itself to regulatory adherence globally, references external data sets and leverages the power of automation technologies to provide an accurate, smooth customer journey. GBG understands that to successfully onboard customers, organisations need a combination of the best data, tech, and people to provide solutions to complex problems, and do so in a way that promotes trust. GBG is the trusted strategic partner for 20,000 businesses globally, looking to transition into an era of digital acceleration, supporting fintechs and financial services businesses with onboarding and verifying new customers at the outset, and ensuring safety and security, without compromising UX.

GBG ID3Global enables customers to remain compliant by enabling them to select only the data they need access to, limiting data exposure and upholding GDPR requirements for their customers. GBG’s Global Identity Engine (GIDE) technology automatically recognises and reaches out to external data sources for verification across these points, all of which happens instantaneously and – for the end user – seamlessly, ultimately allowing Revolut to onboard customers with as little friction as possible, or direct customers to an alternative journey, should more information be required.

Eric Wu, Fincrime Product Owner at Revolut, said: We’re always working hard both to protect our customers and to offer an effective onboarding experience. GBG will be an important part of how we verify and onboard new customers quickly, efficiently and safely. We are pleased to be working with the team of professionals at GBG, the identity data intelligence experts are at the top of their game when it comes to digital onboarding.”

Gus Tomlinson, General Manager of Identity Fraud at GBG, said: The internet was built without 'identity' in mind, but as COVID-19 has pushed swathes of consumers online, businesses have had to adapt to keep pace, while also protecting users from scammers and fraudsters who continue to take advantage of the situation. Our recent research showed that not only is identity fraud already affecting one in five consumers, the 'trust gap' it creates poses a risk to industries which will depend on digital trust if they are to thrive in 2021 and beyond. Over a third of consumers are more worried about fraud in banking, as a result of COVID-19 (36%).

That’s why we’re thrilled to be working more closely with Revolut – one of the world’s largest challenger names – to make finance accessible and enjoyable for consumers, without compromising on security and safety. Working with such a trusted brand is key in rolling out anti-fraud solutions, and we’re honoured they’ve chosen GBG to help them provide these solutions across their back-end. We look forward to growing the partnership moving into 2021 as people increasingly move toward a digitally-led way of living.”

For more on Revolut’s commitment to its customers, visit

Media enquiries:

Lou Harris, Head of Communications, GBG


About Revolut

We are building the world’s first truly global financial superapp. In 2015, Revolut launched in the UK offering money transfer and exchange. Today, 15 million customers around the world use dozens of Revolut’s innovative products to make more than 100 million transactions a month.

Across our personal and business accounts, we help customers improve their financial health, give them more control, and connect people seamlessly across the world.

  • Compliance