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The Future of Digital Customer Experiences in a Post COVID-19 Environment

As more businesses move to digital channels due to the pandemic’s global economic impact, many have been forced to do so rapidly in order to facilitate consumers online.

Fraudsters have been taking advantage of this rapid digital transformation by targeting consumers. In fact, TransUnion found that consumers targeted by digital COVID-19 schemes increased 10% from the early days of the pandemic (April 13) to more recently (July 27).

With fraudsters continuing to target digital consumer identities, businesses should be prioritizing technology advancements without adding customer friction.

Why it is key to have a 360 degree of an identity

How technology can enable safe commerce without friction

How device intelligence can play a key role in trusting in your customers’ identities

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