Fraud prevention


1. Access the portal

You can access the web services portal directly by typing the following into your browers:

2. Login

Simply type in the Username and Password you have been provided with by your Administrator in to the relivante text box's.

For Connexus UK:

If you are a User and have locked your account, please contact your Administrator and they will unlock this for you.

If you are an Administrator and you have locked your account, please contact...

UK - Helpdesk on 01244 657 321

or your GBG Account Manager

AUS - Helpdesk on 033 807

1. If you do not remember your password, simply click on the "Forgot your password?" buttom at the bottom of the page.

2. You will then be asked to provide your Username for authentication.

3. You will then be asked to answer the security question you chose when setting up your login.

4. Then click "Submit" and you will recive an automated email enabling you to reset your password.

View all FAQs

Call us

Platform Priority 1 telephone support

Monday - Sunday 24 hours

Business hours (GMT)

Monday - Friday 24 hours
Saturday & Sunday 08:00 - 20:00

Submit a ticket

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