69.57%

Average cart abandonment rate across all industries

$18 billion

sales revenue ecommerce brands lose each year because of cart abandonment

55%

of shoppers will abandon their cart if they need to re-enter shipping information

Are you facing these issues?

Incorrect data

Your customers will often enter misspellings, typos and false information when registering. This can cause you a whole host of problems later down the line. Whether accidental or intentional, you need to know what information is valid, and what isn't.

Drop offs

So close! But your customers aren't completing the checkout process. What's stopping them? Is your website asking for too much information?

Missed deliveries

You've delivered to the wrong address after receiving incorrect data at registration. Every missed delivery costs you money, and risks damage to your customer satisfaction and your reputation.

Don't be one of the 94% of businesses who say address errors impact their performance and customer loyalty.

The cost of accurate data

per record when verifying data accuracy at the point of entry

$10

per record to correct or clean up data in batch form

$100 - or more

per record if you don't do anything – including the costs associated with low customer retention and inefficiencies

Make the right decision.

A frictionless onboarding process is vital to the success of your organization. In an ideal world, 100% of your customers would complete registration. Address lookup can help you achieve this.

Book a demo today

Start using address lookup today

Get the right address at point of data capture

Reduce drops offs and cart abandonment

Deliver goods first time, every time

Improve customer satisfaction and loyalty

What is address lookup?

Make your online customer journey quicker and easier with address lookup. Get your customers to enter the correct address at the point of data capture by offering real-time address lookup. Reduce cart abandonment and drop offs. Improve your customer experience and boost your conversions.

Residential address lookup gives you the confidence that you've got the right address and lets you to know exactly where your goods are being delivered. Deliver orders first time, every time. Reduce the cost of delivery errors and increase customer satisfaction and loyalty.

Mailing address lookup can also help you stay in touch with your customers. Communicate effectively by sending correspondence to the right address. Build long-lasting customer relationships.

Address lookup can be used in your CRM, ERP system or company database to reduce the time taken to enter customer details. Make your queues smaller at service desks and tills, and eliminate errors and typos. With address lookup, you won't need to cleanse your data in the future, as you will have captured the right address first time around.

Book a demo

What can address lookup do?

Simple set up

Within seconds, you can start capturing addresses.

Real-time address searching

Return a full and valid address from a postal code or partial address, including an organization’s name if you’re looking up a business. Even abbreviations, misspellings and incomplete addresses can be identified.

Smart sorting

As soon as you start typing an address, auto-complete results appear with nearest locations showing first.

Geocoding ability

Enhance addresses with additional information including geocodes.

Cleanse your existing data

With batch processing available, you can maintain the accuracy of your customer profiles by correcting misspelt address elements and adding missing address information. Process more than 7 million records per hour!

Compatible across devices

Our address lookup solutions are compatible on mobile, tablet, smartphone and EPoS kiosks. You can choose a local installation, a web service (SaaS), or through technology partners. You can also integrate into your call centre software application or electronic form.

Global coverage

We offer address lookup for more than 240 countries and territories worldwide - all through a single interface. We have unique partnerships with local data providers, so we can provide you with extended data files that surpass local postal authority files.

Regular updates

Customise your address lookup solution to suit your needs. Always use the most recent data with daily, monthly or quarterly updates available.

Why you should use address lookup

Boost conversions

Provide your customers with a smooth onboarding experience; after all, it's your first chance to make a good impression. Address lookup means your customers only have their enter their details once, helping you reduce drop offs.

Be more cost-efficient

Make sure your couriers deliver goods the first time, every time - saving you money. Reduce your queue times and keystrokes required to onboard a customer. Eradicate human error.

Maintain your reputation

Customers that had a good experience on your website are more likely to come back. Build a reputation for having an easy online registration process.

Improve your communications

Mailing address lookup ensures you know the right address of your customer, so you can communicate to the right person, at the right address.

GBG products to help with your address validation

Loqate, a GBG solution

Reach every customer, anywhere. Address verification powered by the most accurate global location data. Deliver exceptional experiences to every customer, wherever they are located.

Discover more

Don't take our word for it, hear from some of our customers...

The benefits for us extend beyond usability for our customers as it is a simple process for us to implement and ensures the accuracy of the address data that we capture.

Virgin Holidays

We have been working with GBG since the launch of Nectar Italia and using Loqate l we can be very confident in the quality of our address data.

Nectar Italia

Get in touch if you want to know more about address lookup, or to book a demo.

Our team will be happy to help.

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Address Lookup

Find the right address quickly, globally and simply